Hotel in a great location, with nice reception staff and reasonable rooms. However, the main problem was that the room was not cleaned during the entire 4-night stay – no towels or sheets were changed.
I booked a room including transfers through the Hotels website, but when I arrived at the hotel, I was charged for transfers again. Despite the clerk's attempt to help, they refused to give me a refund.
Only after I sent several harsh emails to the Hotels service team, accompanied by evidence, did the hotel owner make the refund.
The trash we left behind is proof that room service was not done properly..
Also. There is no spa on site!!!!