I got upgrade to facing the lake, the view is good. But hotel location is not in the center of city. Other is ok. Buffet breakfast is great, a lot of food.
Well trained staff for polite services, faimilier for Korean style
Clean and tidy environment
Next to the Inya Lake
Lots of choice for breakfast
Hong Ying
Hong Ying,6 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2017年12月24日
还不错
很漂亮的湖景,早餐棒。
hanwai
hanwai,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2017年12月22日
装修味道
走廊地毯味道很大
hanwai
hanwai,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2017年9月17日
Terrible Service
Three things
1. At check-in, the lady pleasantly told us that the hotel upgraded us for free. We were delighted at first, but then i checked my phone and it was exactly the same type of room I booked. When I asked her about it, she made up some random excuse about how this is the only available room.
2. Unhappy about the situation i came down after I checkedin again to ask about upgrade options. The female manager again told me that they had upgraded my room. After I showed her my phone there was an uncomfortable silence. I asked about upgrade options and she said took 10 minutes to understand that I am willing to pay to upgrade the room.
3. We had two drinks by the pool. The hotel had some special where taking photo of the picture uploaded below entitles to 30%. When we asked about it, the same manager lady said it doesn't apply to drinks. The picture uploaded below clearly states BBQ & Bar and did not mention anything about not including drinks.
Although we are actually talking about a small amount of money and the fact that the rest of the hotel was very nice and new, the terrible service just ruined the whole experience for me and my fiance. Will lodge a formal complaint with the hotel