Many flies in the room, we have to change the room at the end
Sik Kwan Jack
Sik Kwan Jack,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年6月16日
服務有所改善
YICK MIU
YICK MIU,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年5月31日
Man Kit
Man Kit,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年5月21日
設施殘舊
Kamyin
Kamyin,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年4月4日
Our luggages were put under the sun directly for few hours while pending for checkin.
It damaged my luggage’s handles causing by high temperature. The handles were melted. It is suggested cover to be placed over luggage to avoid unexpected damaged.
Chin To Jonathan
Chin To Jonathan,4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年4月4日
Fair stay
We booked a villa with four bedrooms with kitchen through hotel.com. The hotel.com website states the villa is able to accommodate 10 people. We have 9 people finally but the resort charged us an extra person as the resort's policy is only for 8 adults and 2 children but the resort didn't tell when we were check-in. The resort tried to keep our deposit when checking out. The staff told us they informed us this policy in the middle of our stay but we haven't got this message since then. We spent over 30 minutes to discuss this issue with the resort and finally got the deposit back. It was really a bad experience at the end of our stay. Other than that, the golf car around the resort is convenient. The beach pool is nice. The restaurants and massage near the resort are good and easy to access.
Ho Yiu
Ho Yiu,6 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年2月17日
I was there 7 years ago and this time come back felt the Room and facilities are bit old. Breakfast time refills was too slow and not forfill a huge volume of guest taking breakfast at the same time
This is a very good hotel but lack of maintenance and management. The hardware is really good and the hotel environment setting is attracting. However, maybe due to the long lock down period, the hotel has not been catching up with the re-opening pace that most the rooms are not yet re-furbish well for guest to live in. I feel so sad not to see them improving, maybe, to be fair, they have not yet got enough employees to do the jobs yet. I really hope they can catch up soon as I love this hotel that I want to stay here every time I come to Phuket. Please keep up a good effort on it.