奧薩爾金鬱金香飯店 - 麥地那

I had to ask for room cleaning after 2nd day.

OK,OK,that's is response from house keeper .yet 3days out of my 4nights no cleaner visited my room .even booking information I had see management. The breakfast by 3am,you just have to managed ?"

Food was great.

The hotel is comfortable at best. They could not find our booking on arrival and were quite abrupt however attitude changed once the realised it was a booking via Hotels .com. The WIFI advertised is almost non existent and only worked when very few residents in hotel. The location is very close to Mosque however in the wrong side of the the complex for ladies. Overall it was a comfortable stay with a limited breakfast and Luke warm warer but I wouldn’t stay again.

Worst experience at any hotel ever and we consider ourselves frequent travelers. The Hotels.com website stated free breakfast and due to timing issues we chose this hotel because of that ammenity. After arguing 1.5 hours with the front desk (who couldn’t speak a word of a English) and showing them Hotels.com receipt as they required, they still did not honor the free breakfast. They claim they don’t offer free breakfast to anyone regardless of booking method. It was awful! They have this issue daily with guests that book thru Hotels.com but are failing to do anything about it!

Customer service must speak multi language like other then Arabic and English

clean hotel with very good location walk to Haram Nabawy,good breakfast with frindly staff. internet is very slow and disconnected many times and room service accepted. comfortable rooms but be carefull that some rooms beside bulding workshop and very noisy starting early morning but the hotel welcome to change the room for us. overall great location and value for money.