We had to wait upon arriving at 4pm for almost 20 minutes for the lady who works the front desk to wake up. Her mood after being woken up was, understandably, not pleasant. Before we were even shown to the room, we were being touted tours.
The first room we were given, which was with the double bed, was on the busy street. The windows did not open and the bathroom was very tiny. The room did not resemble the pictures on this site at all. There were issues with the electricity as well. We requested to be moved in to a different room which ended up being much much better and included the mountain view as advertised. One could actually fit in the bathroom to shower in the second room as well.
Every time we left the hotel she asked us where we were going and wanted to sell us something. This was very annoying. Do not book tours to Phong Nha cave, Son Tien, the Dark cave or Paradise cave as these can easily be done on your own. We did rent a moto to go to Paradise cave from the hotel at a very good price and the hotel assisted us in flagging down the local bus when we were ready to leave town.