We are disappointed in our stay. We stayed in a deluxe king room which cost about $500CAD for 4 nights (we only lasted 2 nights before having to leave). Upon arrival, there was no hot water for showering and someone else's used towel hanging behind the door. We could overlook the dirty towel, but no hot water was an issue. Further, on the second night, the water in the shower completely stopped running. The bed was hard as a rock and felt like it was a mattress on top of cement blocks. Very unpleasant sleep. The couches in the hallways for sitting are very dusty. The upper patio is nice. The staff seemed friendly although we had minimal interactions. We unfortunately had to check out after our second night after bathing with water bottles. We informed the staff that we would be checking out early and have asked to at least be reimbursed for one night since we only slept there 2/4 nights. We have not been told if they are reimbursing us yet.
We were expecting a bit better for what we paid, but understand that things happen out of their control. We hope they can make it right. I'm hoping our experience was a one off and that others have a better time.
Elisa-Marie
Elisa-Marie,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月8日
Oaxaca centro
Very close to the markets with good Oaxacas souvenirs and food
J Carlos
J Carlos,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月6日
Good hotel to visit Oaxaca
Overall, it exceeded our expectations (in a good way) compared to the pictures shown on line. Also, it was very convenient due to its closeness to downtown (walking distance). Nevertheless, the parking lot wasn't the best and it was 3 blocks away; they charge $100 pesos per day so that's not terrible. I would advice to be more keen towards the cleanliness of the room, we had a dirty spoon (saliva and coffee drops)
真實旅客
2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月6日
Rocio
Rocio,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月4日
Los colchones muy duros, todo lo demas super bien
VERONICA
VERONICA,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月17日
Ruben
Ruben,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月25日
Cesar
Cesar,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月24日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月21日
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月13日
CHAO
CHAO,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月11日
Great place great staff I would happily stay here again. I had to walk up a few flights of stairs to get to my room and realized that (I don't think?) the description had anything about this/ accessibility. Luckily I can do it easily, but it may be something others need to consider. The shower and ac worked great and the place is lovely, the location is perfect for being in the center of the city.
Anel
Anel,2 晚旅行
Orbitz 真實旅客評語
2/10 不太好
2024年11月11日
If I could I will rate this hotel a zero. The 3 days I stayed there shower did not work, only drips of water came out and there toilet also did not work. There bed is so hard like a rock. I will not stay in this hotel again. If you decided to stay at this hotel good luck taken a shower and sleeping in a bed that’s hard like a rock.
Arianda
Arianda,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年11月11日
Property was conveniently located to many food places and artesian spots, great for shopping. Very walkable to many great restaurants, the plaza, shopping, etc. Water pressure was lacking. My cousin stayed in the Carmelina room (we stayed in Don Miguel) and she could not shower during her stay. No one fixed it during our 3 nights there. Imagine coming back to your room after a long day of touring the city and not being able to shower? On her 2nd night she was given a key to a different room so she could shower there. Inconvenient. Also the hotel lacks an elevator, so you have to carry your luggage up the stairs.
Gabriela
Gabriela,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年11月10日
Location great...
Bed not great.....
Wayne
Wayne,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年11月2日
Alfredo
Alfredo,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年11月1日
Tiene mal aroma por que no tiene ventilación natural . No hay ventana y es totalmente oscura
Gricelda
Gricelda,2 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年10月17日
Ok
Julieta
Julieta,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月5日
Excellent hotel, beautiful and clean rooms, located in the center of the city everything is walkable. The only downside is that there is no parking at the hotel if you rent a car, you have to find third party parking (there are a couple near the hotel)
Jesus
Jesus,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月23日
The only thing i would like to comment negatively is the fact that parking is not really available as stated... there is only 1 spot, in the street.
Ivo
Ivo,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月10日
Patricia
Patricia,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月15日
MIGUEL ANGEL
MIGUEL ANGEL,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月10日
Excelente ubicación
Ernesto
Ernesto,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年6月28日
This place was not very clean and outdated!
To get our rooms we had to go up about 20 stairs ! This really really needs to be on website.
No room service and coffee not available until 8:30 !
Staff was nice !
Elizabeth
Elizabeth,3 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2024年6月8日
Oaxaca's vacation !
Centrally located hotel but downtown had teachers protest so streets had tending shelters.
Bed too firm and in need for new sheets but room clean with nice ac.
Terrace was nice to chat and drink some beers.
Breakfast until 8:30 am so for tours is not good.
They lend us some hats at the lobby the first day.