Lost my phone on the taxi when getting to the hotel, staff was extremely helpful, went extra miles to help me to contact police, taxi driver and comforted me. Would definitely stay here again if I visit Busan in the future.
Room is spacious and location is convenient, very close to the main street.
I stayed in the standard double room and it was really spacious. The bed is comparatively harder than that of the other hotels but that's perfect for me; the pillow was of a suitable softness so I did not get a neck pain in the morning. Had a great sleep every night. It would be great if there is a socket near the mirror (the hair dryer was plugged in and you could not use its socket). Room, corridor and lobby were very clean and the staff were nice. You might find a little difficult to communicate in English with the staff but they tried so hard to understand what you said and fulfil what you needed. A little walk from the Jagalchi station (5-10 mins, depends on your pace) but it's fine for me. Hustle and bustle there (but does not disturb you when you stay in the hotel room, great soundproofing!), many restaurants and food trucks around, no problem getting food at night and it's safe for girls who travel alone even if you return to the hotel at midnight. Very comfortable stay in general.