Overall a wonderful stay. Love the decorations, new furnishings and the free snacks and drinks in the room was a welcoming sight. Most of all, Kelly, our hostess, was so helpful in making our stay pleasant and memorable. She gave great suggestions/recommendations on what to see and what to do and when. We felt like she was our personal butler. She made sure our transportation was all set and just made us feel so welcomed. Breakfast was delicious and the food was made to order and there were lots of dishes and they kept coming. We would highly recommend staying in this place and will definitely come back if we visit again. By the way, If you are ever near Shanghai, Suzhou or Hangzhou, we highly recommend visiting Wuzhou West. It was the most memorable part of our multi-city trip.