A very nice and modern hotel. Staff is not that friendly but polite. The room is very nice and nicely decorated. This is a brand new hotel and the management is good. The concierage staff (a tall black young man) is so considerate and nice to guests. Everything is reaonable and neatly managed. Will return for sure.
Currently staying here and I ordered room service after a late flight and have a 4:30am transfer back to the airport. I get two calls from the restaurant at 12:10am and 12:20am asking me to set up an account so they can charge my KSH1600 (USD12) bill. Most hotels you pay on check out!
Hotel staff need training to understand what is an acceptable time to ring residents, certainly not 12:20am when people are fast asleep!!!
Shuttle also took forever to leave which meant a delayed flight resulted in a super late night. Certainly was a poorer service than the time I stayed before.
This is my second time staying here and safe to say I won’t be returning. Puts Hilton to shame and certainly will be raising this will Hilton chain.
Alison
Alison,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月20日
Steven
Steven,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月27日
I gave a 4 above, just because we arrived very late at the hotel, and had to leave very early in the morning. We only stayed a total of 4 hours at the hotel! Personnel were pleasant and helpful, though, and the room was fine.
Paul
Paul,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年9月23日
All good and a comfortable stay.
Dorothy
Dorothy,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月22日
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月20日
YU
YU,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月20日
This hotel is convenient from the Nairobi international airport and has a complementary shuttle from the airport it is well mentioned and quiet. The breakfast is superb with a lot of choices. I didn't like that you had to use a metal detector when entering.
Georgia
Georgia,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月17日
We stayed here for one night in between flights. The room overall and the bed were both very comfortable! We had dinner at the hotel and the food was great! Staff is super friendly and accommodating. Airport transportation was very helpful!
asha
asha,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月17日
Miquel
Miquel,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月13日
EDWARD
EDWARD,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月8日
Great experience
The experience was wonderful the only thing that we could change was our names were not included on the register of guests to be picked up from the airport