It was a great stay as always i have stayed more than twice there, always clean and friendly.
JERMAINE
JERMAINE,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月9日
CAROL
CAROL,4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月3日
Iram
Iram,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月30日
Customer service lacks…we are all human
I went up to the counter as I arrived and the man that took care of me was great greeter, He knew his info and very polite. Asked for price…Hotel.com was less expensive. He said he could not match and book through hotel.com. It turns out where I booked the wrong day hence 12:15 am and for 2 nights. He said, I could not stay there till tomorrow. I booked that night through him for your price. Hmmm? He informed me on how I could receive a refund from hotels.com. I called y’all the next morning to cancel and your guy was great did exactly what the guy told me the night before. When I woke up that morning at 8 AM I go down to the front desk with you on the phone and she denies it and she said I would have to stay there tonight, I did not mean to press the wrong buttons. The guy last night told me it would be taken care of. You just have to say OK. Needless to say she was not for it. I believe she should’ve stood behind her employer. She should not have said he lied. I did end up leaving before the days end. Checked out at the desk-so she would know the room could be used. Paid for 2 nights through hotels.com. And I wasn’t there for either night. Here are a few examples of good customer service, I'm sorry you've had to deal with this." ...
"Your feelings about this are completely valid." ...
"I can hear how important this is to you."
I arrived in an emotional state and I messed up booking. I admitted. No empathy. Humankind at its worse. stayed for one night, paid for 2
Tiffany
Tiffany,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月29日
Great desktop service
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
Excellent!
The hotel was very nice and clean! The staff was super friendly, the room was nice with lots of room, and the breakfast was great!
Mark
Mark,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月14日
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月7日
William
William,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月3日
Kim
Kim,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月31日
Heather
Heather,7 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月29日
Richard
Richard,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月28日
Manyoung
Manyoung,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月24日
Selina
Selina,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年10月22日
Aracely
Aracely,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月5日
Nice stay and nice staff and nice gym equipment
Rachel
Rachel,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月11日
Elise
Elise,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月2日
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月26日
Home2
Nice, clean hotel in good location and staff is great. No problems at all. Would stay again.
Joseph
Joseph,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月21日
The room smelled like cat!
hayat
hayat,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月20日
Danijel
Danijel,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年8月19日
There are nicer options in this price range
I understand this is an animal friendly hotel, but there was a very loud aggressive sounding dog barking that I could hear very clearly in my room as weel as an incredibly distressed cat. This continued a good part of our stay.