I always stay at this hotel when I visit Vientiane by the market. The Service was not very good for this stay. According to my booking, there would be a free shuttle to and from airport. I arranged for my shuttle to the Wattay airport a day before and was told that would be fined. When I went to the counter to confirm my ride to the airport and the staff told me that I had to pay 80,000 Kip for taxi because the hotel doesn’t provide shuttle service prior to 7:00 am. My last stay they provide shuttle to the airport before 6:30 am. Why certainly they changed their mind the last minute? I feel that the staff just want to take advantage of me for that 80,000 kip so they can split the fee. I will not stay at this property anymore in the future unless the manager provide further clarification why. I would recommend to other guest obtain written confirmation for their arrangement so they will be properly provided the service.