1️⃣ Misrepresentation of the room
The room provided did not resemble a suite. It lacked a suite layout, had no seating area or table, and had no balcony
2️⃣ Strong damp / musty smell from hot tub
The hot tub caused an unpleasant damp smell throughout the room. Ventilating the room was extremely difficult due to the limited window and excessive street noise outside.
3️⃣ Advertised soundproofing is false
Your website promises soundproof rooms, yet we experienced:
* Loud music from outside late into the night and repeated disturbances meant we struggled to sleep every night.
4️⃣ Wi-Fi and TV features not working
There was **no functioning Wi-Fi** during our stay — neither for the TV nor for our personal devices. When queried, reception simply replied: *“It doesn’t work.”*
This is unacceptable for a hotel promoting modern, connected rooms.
5️⃣ Misleading minibar setup
Snacks and alcohol were placed next to complimentary items with **no price list provided**, making them appear free. This felt deceptive and designed to catch guests out.
6️⃣ Intimidating penalty policy
We were issued two key / towel cards and later discovered the €50 per card replacement fee in fine print. This created unnecessary stress to protect the cards we didn’t need and felt like a hidden charge tactic.
7️⃣ Maintenance & quality issues
* Very cracked worn out sink
*The “iPad” advertised in room is simply a phone extension with no internet functionality
The hotel aren’t interested in solving
Gareth
Gareth,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 11 月 30 日
Alda Tereza
Alda Tereza,4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 11 月 28 日
All good average hotel
Emanuele
Emanuele,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 11 月 21 日
La câmera con lo specchio sopra al letto è qualcosa che non si può vedere, allucinante.
Ambrogio
Ambrogio,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 11 月 18 日
Attila
Attila,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 11 月 17 日
Erik
Erik,7 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 11 月 10 日
Michael
Michael,7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 7 日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 12 日
party around the hotel the whole night long, no chance to sleep without earplugs. Around the hotel every morning garbage bags and dirt.
Adrian
Adrian,10 晚好友同遊
Ebookers 真實旅客評語
10/10 好極了
2025 年 8 月 10 日
Mükemmel
Yemekeleri mükemmel oğanüstüydü…personeli harıkaydı ve hotel çok temizdi. Tekarar gidermiyim evet kesinlikle!
ayse
ayse,4 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 18 日
Christian
Christian,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 15 日
Alessandra
Alessandra,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 7 月 14 日
Consigliato in tutto e per tutto un grazie a tutto il personale dell'hotel.
Giuseppe
Giuseppe,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 7 日
Alison
Alison,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 10 日
We loved the fact the hotel was Adults only, the room was spacious and clean the view from our room was spectacular. The bed was comfortable. Spoilt for choice for dining and partying. The staff was always accomodating and helpful.
Claudette
Claudette,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 3 日
Nära till allt
Roligt hotell som ligger mitt på bargatan med hålligång hela natten. Nära till shopping, strand och party.
Anneli
Anneli,4 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 14 日
Es sollte ausschließlich geschrieben werden dass es an vielen belebten Nachtclubs steht und keine Parkplatz hat!
Ich konnte bis früh nicht schlafen. Bis 06.:00 morgens ist Davut_Sidal_00491728341502 soo laut 😞