Great location, very close to the Haram - Allhamduliah. Very clean hotel and rooms. great breakfast and can’t complain about the hotel itself HOWEVER front desk staff was not very warm or welcoming, almost rude at times.
The wait time to be able to even speak to someone was always VERY long. They should have more people at the front as customer are checking in and out 24/7.
Things were always slow at the front desk if we had any questions or concerns. We requested a week before our arrival to make sure we have an extra bed in our room - we emailed and even reminded at check in - and yet we had to make 3 calls the same night and wait over 2 hours.
Hotel is great, staff and customer service not so great. Would we stay there again? maybe ….
As long as you don’t have any questions/ and extra needs the hotels is great.
Breakfast is good, location is very convenient.
