The location is good, just by the lake shore. Staff are very helpful with remarkable English, especially 菅付君 who greeted us and managed to find a taxi for us in a very short notice. One of us have food allergy, they had prepared alternate food menu. We have to leave early, then they prepared breakfast box for us. Lastly, we left a bag of souvenirs in the room, they sent them to Tokyo for us promptly.