Our experience at this hotel was extremely disappointing. We arrived after 9 PM, well past check-in time, and were given a room with a broken air conditioner. The room was unbearably hot, the refrigerator was unplugged, and it was obvious the space hadn’t been properly prepared.
When we reported the AC issue, staff only tried switching the remote, even though the unit itself was broken. After repeated requests, we were finally offered another room, but it was a downgrade, dirty, and smelled strongly of mold.
At that point, the conditions were unacceptable, and we had no choice but to leave and book another hotel at our own expense. The staff showed little effort or compassion in resolving the situation, which made the experience even worse.
This property did not meet basic hospitality standards, and I would not recommend it to anyone expecting clean, comfortable accommodations or reliable service.