I think we had a member of staff at the reception who was not at all helpful.
The booking for messages was nonexistent even 1week in advance.We one person eventually managed to get a booking interrupted several times and also noticed that the staff doing the messages were sitting ideal and chatting despite us being told they are all fully booked with no break.
mahendra
1 晚家庭旅遊
8/10
Ann
2 晚旅行
10/10
Kjetil Reppe
3 晚旅行
10/10
Mycket fint hotell. Rent och snyggt och mycket trevlig och serviceminded personal.
Underbara pooler och god frukost.
Carina
1 晚家庭旅遊
10/10
Everything is great except how spread out the property is. You sleep in one building, eat in another, work out in a 3rd. That said, all that means is that you plan your time.
Sandhya
2 晚商務旅行
10/10
Beautifully presented & managed hotel with very friendly & helpful staff. I thoroughly enjoyed my stay.
Andy
3 晚旅行
10/10
Wonderful, dedicated staff; Comfortable spacious, clean rooms, and excellent restaurant. This is my second time staying and I plan to come back.
Luz
1 晚旅行
10/10
I love the story of how the owners got started; even bought the book. The property is well managed.
Brian
1 晚旅行
10/10
Robert
5 晚旅行
10/10
I enjoyed reading the history of the couple and what they have done for Rwanda's development.
Brian
1 晚家庭旅遊
10/10
Rooms quite basic but the environment is wonderful. Plenty of places to sit, inside or out and enjoy the garden or restaurants. Food at the Fusion restaurant was excellent.
Deborah
4 晚旅行
10/10
Lee
1 晚旅行
8/10
A lovely oasis in Kigali, rooms were good sized and clean with very good bathrooms. Staff were very helpful and friendly. Food at Heaven and Fusion were excellent. I would return.
Nina
2 晚好友同遊
10/10
Geoffrey
2 晚旅行
10/10
Kijung
2 晚旅行
8/10
Nice hotel, overpriced restaurants...
Adam
2 晚旅行
10/10
Fridfullt och vackert hotell med spakänsla. I Kigali centrum men avskilt och tyst. En vacker trädgård med pool och fantastisk utsikt från restaurangerna som hör till hotellet. En perfekt start på en Rwandavistelse.
Katarina
2 晚旅行
10/10
The staff is outstanding and extremely helpful.
John
9 晚旅行
8/10
Its a nice hotel with a nice swimming pool and a gym. The area is wonderful and safe.
Staff very friendly specialy Andrew!
However, the restaurants and any activities are ridiculously overpriced!
Adam
3 晚旅行
8/10
The staff and restaurant were great.
Having been there a few years prior, I saw the decline in the upkeep of the room--especially the bathroom. Although we did not stay on the retreat side of the campus, I think we still deserved a room that did not have European hair all over the place and a mold-free bathroom. Even after asking for a deep clean, the shower was left in the same condition.