What an expensive disappointment. $500 for two rooms. #1 HVAC on our floor was not working. Engineer had gone home. Take care of it tomorrow.
#2 Room had very little lighting. That was made worse by a faulty table lamp on desk. Front desk sent someone up to fix or replace it. Took it out of the room and never returned. My grandson and I had to get dressed for a General Assembly visit in front of the door where we had enough light to see what we were doing
#3 Coffee. Maids had left only decaf coffee with the coffeer maker. Picked up some regular coffee at front desk but it made little difference because the in room coffee maker did not work. Next morning, no coffee in the breakfast area. One poor employee appeared to be responsible for all breakfast service. She said the coffee machine was broke and she had to go "upstairs" to get brewed coffee. It was great to see it when it arrived. Unfortunately no cups to hold it.
#4 In room clock could not be set. Why Hampton Inns even includes them is beyond me.
#5 There were two bottles of conditioner in the bathroom but unfortunately no body wash.
There is just something out of sync about this entire place. No personality at front desk (when someone is available). This is just too much money for so little attention.
jim n
jim n,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月3日
Business Stay
The room was spacious and clean upon arrival. Overall I was very satisfied with my stay.
John
John,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月2日
5 stars
Very nice and clean hotel. The room was comfortable and clean. Staff wonderful.
Sharon
Sharon,1 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2025年1月30日
Very disappointing
Upon check-in, I was informed that the hotel's HVAC was not working, so there would be no heat or air. Additionally, there was no ice on any floor in the hotel. The individuals at the front desk were doing the best they could in the situation, offering heaters or fans for guests. They also offered to make a recommendation for another hotel if I wanted to leave.
Katherine
Katherine,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月25日
Friendly and Comfortable
It was just an overnight stay but it was clean, comfortable and staff was friendly and helpful
SUZANNE
SUZANNE,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月26日
GILBERT
GILBERT,10 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月24日
Great Location!
Great service, great hotel in a great part of town.
Jeremy
Jeremy,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月15日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月11日
Kelly
Kelly,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月6日
an unusual sharing of a high rise with 2 hotels and a public entrance way. Front desk employee gave excellent service. the breakfast was below what i usually see in Hamptons. ran out of coffee, limited selections. very quiet until middle of night fight between 2 females in hallway. great location for touring the historic spots in downtown Richmond. Beds and room amenties very nice.
Linda
Linda,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年12月3日
The previous guest or someone has stolen the cable box. No Tv
Thomas
Thomas,1 晚商務旅行
Expedia 真實旅客評語
4/10 一般般
2024年12月1日
Gabriela
Gabriela,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年11月30日
We were very disappointed in our Hampton Inn stay. We have always found Hampton Inns to be clean and the breakfasts tasty but this time it did not live up to standards. The toiletry dispensers in room were empty, there is a nightclub on top floor that caused our room to be super loud until 12:30, the breakfast was not well stocked.., there was not even water available at breakfast.
James
James,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月25日
Dennis
Dennis,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月25日
Some Ups and Questionable.
My stay was fine, but in the 1st night, we were on the 19th floor and kept hearing the elevator all night making it difficult to sleep. We planned to leave the next day so we checked out. Due to unforseen circumstances, we ended up staying a second night. This time, we were on the 14th floor and the room was gorgeous. The only thing was I think we were either right by the heating furnace or something and it was loud off and on all night. Also, the parking garage is really really really tight.
Tracie
Tracie,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月24日
Tracie
Tracie,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月24日
Very bizarre layout and weird elevators. Walked in to a homeless person sitting in the foyer before checking-in.
Unfortunately there were issues with the HVAC and I had to be moved to 3 different rooms to fix. The staff did great, but it was a bit frustrating.
There is a nightclub up at the roof and one can hear the bass until 1am.
The rooms were nice (all three of them).
Michael
Michael,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年11月22日
Location!
luisa
luisa,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年11月17日
We stayed for the Richmond marathon and it located between the start and finish line. There are multiple dining options and the garage parking was easy. The staff was nice and coffee was available throughout the day.
Kerrie
Kerrie,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月16日
Amy
Amy,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年11月15日
This location was extremely short staffed. Wait to check in. Shower was broken & needed to be fixed. Not enough bedding & towels for the room capacity - had to request more. Foyer smelled like garbage. Drinks in the sundry shop expired.
Jennifer
Jennifer,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年11月13日
Friendly staff
Robert
Robert,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年11月12日
Great location. Fairly quiet. Wish they had more mest options with breakfast