I get it, it's in the jungle so you have to temper expectations, and yet you get the feeling things could have been so much better.
Mattresses are extremely uncomfortable and since the place only has power for a few hours a day, the fans go out and the rooms become stuffy and uncomfortable.
You basically don't have Wifi or coverage in the rooms. Shared showers are mostly cold water, so not the most pleasant experience.
Service is slow and apathetic. When my private tour to Yaxha showed up almost an hour after schedule, they didn't flinch. Thankfully I cancelled, got a shared tour a day later for a fraction of the cost and had a blast.
Some of these things were perhaps to be expected, others - not so much,