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Banyan Tree Puebla

5.0 star property
Luxury hotel with spa, near Zócalo de Puebla

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Photo gallery for Banyan Tree Puebla

Exterior
Interior
Lobby
Serenity Suite | View from room
Outdoor pool, pool umbrellas, sun loungers
In the heart of Puebla Historic Center, Banyan Tree Puebla offers a serene oasis with its rooftop terrace, garden, and outdoor pool. Treat yourself to rejuvenating spa treatments or indulge in Thai cuisine at one of three on-site restaurants. Guests praise the helpful staff.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Airport transfer
  • Pool
  • Parking available
  • Spa
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness center
  • Valet parking
  • Room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • In-room childcare

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Terrace
The current price is NT$4,456
NT$5,748 total
includes taxes & fees
Apr 6 - Apr 7

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Urban Bliss

Premium bedding, pillowtop beds, minibar, in-room safe

Urban Bliss

Highlights

Air conditioning
Heating
Dining table
TV
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Bliss Suite

Bliss Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Bliss Suite

Highlights

Air conditioning
Heating
Dining table
TV
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 93 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Serenity Suite

Serenity Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Serenity Suite

Highlights

Separate dining area
Air conditioning
Heating
Free cribs/infant beds
Dining table
TV
Blackout drapes/curtains
Premium bedding
  • 116 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Room Double

Urban Room Double | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Room Double

Highlights

Air conditioning
Heating
Free cribs/infant beds
Dining table
TV
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • 46 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Harmony Suite

Harmony Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Harmony Suite

Highlights

Separate dining area
Air conditioning
Heating
Dining table
TV
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • 210 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Room King

Urban Room King | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Room King

Highlights

Air conditioning
Heating
Free cribs/infant beds
Dining table
TV
Blackout drapes/curtains
Premium bedding
Pillowtop bed
  • 46 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Bliss Junior Suite

Bliss Junior Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Bliss Junior Suite

Highlights

Air conditioning
Heating
Dining table
TV
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 63 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Junior Suite Double

Urban Junior Suite Double | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Junior Suite Double

Highlights

Air conditioning
Heating
Free cribs/infant beds
Dining table
TV
Blackout drapes/curtains
Premium bedding
Pillowtop bed
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Urban Junior Suite King

Urban Junior Suite King | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Junior Suite King

Highlights

Air conditioning
Heating
Dining table
TV
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
10 Norte #1402, Col. Barrio del Alto, Puebla, PUE, 72000

What's nearby

  • Puebla Convention Center - 7 min walk - 0.6 km
  • Zócalo de Puebla - 14 min walk - 1.2 km
  • Fort Loreto - 18 min walk - 1.5 km
  • Puebla Cathedral - 20 min walk - 1.7 km
  • Centro Expositor - 6 min drive - 3.4 km

Getting around

  • Puebla Intl. Airport (PBC) - 39 min drive
  • Puebla–Cholula Tourist Train Terminal - 26 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Rooftop Banyan Tree - ‬1 min walk
  • ‪El Ranchito - ‬1 min walk
  • ‪El Desayunador - ‬4 min walk
  • ‪La Reunión de las Huertas - ‬6 min walk
  • ‪Café Rentoy - ‬6 min walk

About this property

Banyan Tree Puebla

Banyan Tree Puebla features a rooftop terrace and puts you within a 15-minute walk of Zócalo de Puebla. Guests can visit the spa to be pampered with deep-tissue massages, body wraps, or facials, and Pasquinel Bistrot, one of 3 restaurants, serves breakfast and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a 24-hour fitness center. Fellow travelers love the helpful staff.

Languages

English, French, German, Italian, Spanish
VISIBILITY

At a glance

Hotel size

    • 78 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*

Pets

    • Pets allowed (1 total, up to 22 lbs per pet)*
    • Restrictions apply*
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Onsite valet parking (MXN 220.00 per day)

Transfers

    • Airport shuttle (available 24 hours)*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Childcare in room (surcharge)

Working away

  • Meeting rooms
  • Conference space (4951 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • 24-hour fitness center
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning and heating
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Children's slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi and wired internet
  • Phone

Food and drink

  • Chef
  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Local maps
STAR_OUTLINE

Special features

Spa

Banyan Tree Spa has 3 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

Dining

Pasquinel Bistrot - This restaurant serves breakfast and dinner.
Trattoria Cello-proximame - This theme restaurant serves dinner only. Open daily.
Bar Los Lavaderos - Onsite bar. Open select days.
Rooftop Bar - Onsite rooftop bar. Open daily.
Saffron - This theme restaurant specializes in Thai cuisine. Reservations are required. Open select days.
MONETIZATION_ON

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately MXN 800 for adults and MXN 800 for children
  • Airport shuttle service is offered for an extra charge of MXN 1200 per vehicle (one-way)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from July 01 to August 31:
  • Bar/Lounge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for MXN 1000.0 per night

Pets

  • Pets are allowed for an extra charge of MXN 1260 per pet, per day

Parking

  • Valet parking costs MXN 220.00 per day

Pool, spa, & gym (if applicable)

  • Guests under 7 years old are not allowed in the spa, and guests under 13 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Rosewood Puebla Hotel
Rosewood Puebla
Hotel Azul Talavera
Azul Talavera Hotel
Banyan Tree Puebla Hotel
Banyan Tree Puebla Puebla
Banyan Tree Puebla Hotel Puebla

Frequently asked questions

Does Banyan Tree Puebla offer free cancellation for a full refund?

Yes, Banyan Tree Puebla does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Banyan Tree Puebla?

Yes, there's an outdoor pool.

Are pets allowed at Banyan Tree Puebla?

Yes, pets are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of MXN 1260 per pet, per day. Food and water bowls are available.

Is parking offered on site at Banyan Tree Puebla?

Yes. Valet parking costs MXN 220.00 per day.

Is airport shuttle service offered by Banyan Tree Puebla?

Yes, an airport shuttle is available. The charge is MXN 1200 per vehicle one-way.

What are the check-in and check-out times at Banyan Tree Puebla?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Banyan Tree Puebla and nearby?

Banyan Tree Puebla has 2 bars, a spa, and an outdoor pool, as well as a 24-hour fitness center and a garden.

Are there restaurants at or near Banyan Tree Puebla?

Yes, there are 3 onsite restaurants, featuring Thai cuisine.

What's the area around Banyan Tree Puebla like?

Banyan Tree Puebla is in Puebla Historic Center, a short 14-minute walk from Zócalo de Puebla and 20 minutes' walk from Puebla Cathedral.

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Banyan Tree Puebla Reviews

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Very good

Great property restoration. Garden view from the restaurant is phenomenal.
Ruben, 1-night trip

10/10 Exceptional

Amazing hotel, staff and service
Eve, 1-night trip

10/10 Exceptional

Great hotel
Septian, 2-night trip

10/10 Exceptional

If you visit Puebla and want a perfectly-located hotel with every amenity, then the Banyan Tree is the right choice. It's a beautiful property close to the historic center, and the staff is great.
Sylvester, 2-night trip

10/10 Exceptional

We loved our stay at the Banyan Tree Puebla. The staff were great and treated us with so much kindness. There was so many restaurants, shopping and touristy things to do just walking distance from the hotel. The hotel in general was so clean and well kept. We love to come back again.
Yesenia, 4-night trip

4/10 Fair

Overrated
food in italian restaurant, chello, was terrible. Returned the pizza (tasted like cardboard). Service was ok. Then went to breakfast. That restaurant opens at 7, arrived 7:30, and nothing was set up and noone really cared. This is not typical of the Banyan Tree glagship.
Charles, 1-night trip

10/10 Exceptional

The hotel is perfect.
Harry, 3-night trip

10/10 Exceptional

Loved the rooftop view and swimming pool. Also they delicious Thai food there. The employees were fabulous! Very responsive and welcoming!
Gale, 4-night trip

10/10 Exceptional

The design was superb, very nice property with good service.
María Haydé, 2-night trip

10/10 Exceptional

Fantastic facilities, stellar service and good food venues.
Gilberto R. Ruiz, 3-night trip

10/10 Exceptional

Very nice!
Ibrahim, 2-night trip

10/10 Exceptional

First trip to Puebla after seeing this property a couple of years ago. Staff are best of all
Michael, 4-night trip

10/10 Exceptional

Amazingly comfortable le hotel, beds super comfy, tub for 2 and great location. Rooftop great for sunsets, clean and friendly staff
Zachary, 1-night trip

10/10 Exceptional

The staff were excellent
Michael, 3-night trip

10/10 Exceptional

Amazing hotel with impeccable service!! Definitely luxury in the beautiful city of Puebla!
Ellen, 4-night trip

10/10 Exceptional

Best stay ever
The hotel was beautiful and had a lot to offer. Our stay was filled with activities like a mixology class and a cooking class. Both were great and the food recipes outstanding. I shout out to Araceli and Fernando our chefs. A special thank you to miguel who was the best waiter ever. Thank you for making our stay as if it were our home. Accommodations we perfect. The only thing I would add is a full length mirror in the room
Raquel, 3-night trip

10/10 Exceptional

Probably the best hotel in Puebla and part of a very short list of hotels worldwide that actually give Expedia VIPs a room upgrade.
Enrique, 2-night trip

10/10 Exceptional

Relaxing ambiance, clean and comfortable, sewer smell at times was a downside but seems to be all over the city
Rafael, 3-night trip

6/10 Good

Disappointed Stay at Banyan Tree Puebla
Disappointed. I was staying at a highly rated hotel and it was not. Both bedroom lamps did not work and they had to fix them. The Nesspresso never worked. The bathroom had broken tiles and a small hole in the wall. The room was far from impeccable. We had dessert in the restaurant on the 5th floor and the cheesecake was rancid and I returned it. The food in the other restaurants was okay. This place needs new management and an investment in making it better.
Julian, 3-night trip

10/10 Exceptional

Great property! Staff welcomed us so nicely.
Keren, 1-night trip

8/10 Very good

The staff was excellent but my room was not great
Manuel, 3-night trip

10/10 Exceptional

Great
Paulus, 4-night trip

10/10 Exceptional

Really nice hotel and nice pool on the roof top. Need to improve the breakfast service.
Christophe, 3-night trip

10/10 Exceptional

Great hotel!
Amazing hotel with amazing service! The hotel is beautiful. The rooms are amazing as well as the bathroom that have this beautiful tub. All the hotel colleagues are incredible and make you feel so special. They are very attentive to your every needs. There is an amazing bar behind the front desk that is only opened on Thursday, Friday and Saturday. A must to visit when it is opened. I highly recommend this hotel. Make sure to not get a room that faces the busy street on the side of the hotel. Even though the sound isolation is good, it can get a bit noisy. Overall, an amazing hotel.
Philippe, 3-night trip

10/10 Exceptional

While breakfast is reasonably good, flavor and variety can be improved. The service and attitude from all staff is impecable. Facilities are in very good conditions and the overall experience is excellent
Rodrigo, 3-night trip