奧斯丁市中心凱悅嘉寓飯店

我们第一次住这里，酒店住置不错，房间很干净，早餐也不错，工作人员都很友善。出行很方便，会介绍给我们的朋友，下次去Austin 还会选择住这里。

Place is nice, we were on 7th floor and grab and go breakfast is included. Very comfortable

Hotel was in a great area, however was told to run my card for incidentals only. Later I found out that I was being charged an extra 20$ because of the parking fee. It’s not the principle that I had to pay for parking, it’s the people not letting us know that we have to pay anything extra. Restroom doors were off hooks and didn’t close correctly. Other then that was a great stay, but for the price I paid, probably not so much.

My boyfriend and I were not impressed with this hotel. We got there and the man went through information too quickly, I wasn't able to ask questions. When we got up to our room, my boyfriend and I found a small scale under the bed as well as a small nitrous oxide container. We told staff and they just said they would throw it away. No apologies were given for a messy room and no accomodation was offered. Guests should be warned that there is a $50 per night security deposit (not shown on the website nor communicated until it has been charged) and parking on site is $20 per night plus tax. These extra charges would have been nice to know, but we didn't until we had pretty much no other choice but to pay them. When we asked where these charges were shown on the website, the man stated "oh all hotels have a security deposit." Which, in my case, has never been true. It was just a very off experience and we didn't feel like it met expectations. If there were items found under the bed, how clean could the room have been? And the attitude of most the staff was unimpressive, they acted like they didn't really care about our issues. Overall, would not recommend staying here.

TV had no connection. Room was not entirely clean. Attention to detail is important.

Great price and location with nice views of the Capitol and Frost Tower. Hotel is new and kinks still being worked out. Had to call maintenance to fix our toilet as well as the television. Some cabinet doors in kitchen we’re broken or not completed. Otherwise finished nicely and very comfortable room. Bed was too soft for me but my partner slept like a baby. Staff was very nice and accommodating but they needed more help. I felt bad for them. Would go back.

It was pretty good, but I never got my 50$ deposit even though my room had no damage.

My stay in this hotel was very disappointing overall. In my room, the automatic drapes, automatic shades and the bathroom fan were working. After notifying staff, the front desk associate changed the batteries for the drapes, but that did not fix the issue. I was instructed to manually remove the shade from the hlusing, roll it up, and re-install it. I also had a whole day where we had no water pressure to our room. There was one night, when we went out to the outdoor area near the pool to sit down for a while and found people rolling up and smoking weed. I notified the staff about these issues and nothing was done about it. I used to work for Hyatt and honestly, I was surprised as to how bad my stay was and how staff handled my complaints. I would not recommend staying in this particular hotel. Also, just as a fair warning, if you are looking to walk around Austin, you are pretty far away from anything worthwhile, and its located in a pretty sketchy part of town.

Everyone one of the employees were outstanding! The place was spotless and the location was close to everything we were looking for. Definitely will stay again.