We felt really well looked after especially after my wife needed to go to a doctor urgently late on our second night - the staff found a lovely doctor, organised a tuk tuk, sent a staff member with us to make sure we got to the doctor ok and the medicine needed.
In general, the staff we great, very friendly and helpful. Always asking was everything ok, did we need any help but not pushy.
We really liked the breakfasts, which changed a little every day but plenty of fruit and local Sri Lankan food.
We organised for the hotel to pick us up from Colombo airport when we arrived. Despite our plane being delayed the driver was waiting for us, and made sure we got some food and water before we departed.
Mr Laxman, the hotels resident tour guide, was brilliant. He suggested several things in and around Kandy but we had our own ideas and he was happy to help with whatever we wanted. His English is very good and he knows the entire area very well. He realised we liked to try different food, so would stop randomly and pick up fresh fruit for us as we went around. He organised a wonderful day trip to dambulla and a safari. His team of drivers were very good and happy to stop anywhere along the way.
I've grown weary of hotel guides that just push their standard trips on visitors, but Mr Laxman was very helpful in getting our preferences met. He even brought us traditional homemade new year's food on new year's morning when we were leaving.
