張家界納百利皇冠假日酒店 - IHG 旗下飯店

Night shift check-in manager LEON was awesome. He is one of the few hotel managers in China that speaks & understands English fluently. He went out of his way to make sure my trip has the most memorable one. Hotel location is pretty much city center and about 20mins walk to the national park.entrance. Love the bathtub very nice for photography. The reception area very attractive. Hallways big & clean. Breakfast needs more western items. Pssss.... morning manager ZASON was great, too. He helped & guided me to get to my next attractions & destinations. Overall, very happy staying here. I’m given this hotel 10 stars. Thank you management.

Great hotel

One female, pregnant manager was very nice and helpful but other people at the front and another manager were not helpful at all, not looking for a solution and just saying they don’t know something or they don’t have something. They were also too chill and unconcerned about the guests, chatting amongst themselves.

The service was excellent, the breakfast spread was good and delicious. Bed and room comfortable and quiet. Locality is at the Zhangjiajie TianZhiShan entrance about 5 mins by car. Parking is free and easy. Walking to the main street is about 5 mins where u can find food and to do some shopping. If you wish to have a easy way to tour zhangjiajie park with little walking, we did it by parking our car at the basement car park at the tianzhishan entrance. Paid the entrance fee of 228 yuan per head, take their shuttle bus to the cable car (72 yuan per haed) station up to tianzhishan, spectacular view. From there take the connecting shuttle bus to He Long park where there is a McDonalds and more sight seeing. Connecting again by bus provided to tian xie di yi qiao and skip the sight seeing there if u are not energetic, instead ask for direction and a 5 min-walk to take the bai long tian ti (lift costs 65 yuan) down to base station, at the base of the lift, take the shuttle bus again back to the tian zhi shan entrance where the car was parked. All in all u need about 5 hours. In this sense, the hotel is central to the planned activities. U may also drive up to another xin mu kang park entrance westward and the drive is scenic and relaxing, it's free as u are not entering the park. It's a 1 hour leisure drive. We enjoyed our stay in Crown plaza and it's very restful. We had dinner in the restaurant too and find the food good.

Beautiful property located conveniently by the entrance of the National forest park and also right by a theater with great performances.

Crowne plaza is in a great location, just next door to the wulingyuan National park and the nightly performance theater. The manager was very helpful in resolving a mixup regarding 2 twin beds and 1 double bed rooms, I appreciate her help!

Location is great. It takes just about 10-minute walk to the entrance of the national park, and about 40-minute ride to the airport. The room is spacious, clean and the bed is comfortable. The air-conditioner works as expected (in contrast to other self-claimed 5-star hotels in Zhangjiajie city). The surrounding environment is quiet, but the bustling area is not far away. The local version of ‘Phoenix City’ is within 15-minute walking distance. The breakfast is great with lots of variety. The reception staff are friendly and helpful. Overall, I had a happy experience.

This is an interesting situation - IHG has built a HUGE hotel in Zhangjaijie, in anticipation of the area eventually developing a big tourism industry. Looks like there is a big mall under construction right across the street - will be interesting to see in a few years. The hotel itself is very nice, feels like it is less than 2 years old, but not busy at all. For the size of the rooms prices are reasonable. Good western food in the restaurant, go into town if you want local/Chinese food. Indoor pool looked really nice, but we didn't have time to try it our. Only complaint is regarding the room cleaning. The carpet seemed to have a lot of stray fiber, and it looks like they don't vacuum the carpets every day.

Very nice hotel. Hotel is clean and modern looking. Hotel staff is not very helpful. There is 1-2 staff members that speak limited English, but enough to get by. There’s a definite need for improvement in the customer service department. They couldn’t provide a map of the National Park, I had to find one on my own. I asked the hotel staff for a taxi, they asked me to wait as one was coming. Waited 15 mins, I decided to get one myself off the street. The worst part of it all was when my flight was canceled and needed to make a local call at the front desk. They told me they cannot help me. A guest at the hotel offered to lend me their mobile phone to make a local call as I didn’t have local SIM card. I travel a lot and normally stay at SPG/Marriott properties. This was the first time staying at the Crowne Plaza and didn’t expect to experience such horrible service as this was one of the higher priced hotels in the area. If I ever travel back to Zhangjiajie, I would prob choose another hotel that will provide better service.

All staff are very friendly and helpful. Special thanks to the tour guide introduced by the hotel, 一黄婕，she is a very caring person and looks after very details of my itinerary. She also seeks to understand what each customer wants and keep them happy. Also thanks to both Cookie (Beverage) and 珊珊 (Tour desk) for their warm hospitality. Regards, Bill Chow (stayed here between 2 to 6 Sep 2018)