This small hotel should offer daily housekeeping!!
No housekeeping and breakfast was cold and not very good.
I express to the manager with an Australian accent that they should inform families that they do not clean the rooms daily at check in and all he could offer was “everything changed after Covid”
Monica
Monica,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月26日
Great Service
The stay was fantastic. The breakfast was yummy and the employees were very friendly. There is a lot of space to sit and relax for eating and socializing.
Kathy
Kathy,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月26日
Just a little concerned.
I traveled to Round Rock to visit my son and his family for Christmas. We stayed in a Queen double with sofa bed. the room was very roomy and spacious for 2 adults and 2 children. We were offered room service for cleaning. But did not receive the service, the maid came by but we had not left the room yet, I specifically told her to come back in an hour to clean the room. We arrived back at the hotel around 8 or 8:30 Christmas day and the room had not been cleaned. The towels were still on the bathroom floor, there were no replacement towels for us the shower for the evening. I went down to the reception area and retrieved 4 sets of towels and 2 sets of bed linens.
I would go back to his hotel because besides not receiving room service, our overall stay was good.
Sandra
Sandra,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月20日
Great stay
Nice place, great breakfast, friendly, clean
Crystal
Crystal,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月19日
Very Comfortable Place
Our stay was relaxing and peaceful. The bed was so fluffy and soft. The breakfast was awesome with a variety of selections and the front desk help did an amazing job checking us in and out. We will be returning next year. I recommend this Hotel!
Johnnie Mae
Johnnie Mae,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
MIGUEL
MIGUEL,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月14日
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月13日
Ray
Ray,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月8日
Mariana
Mariana,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月5日
Great Stay!
Hyatt Place is a great place to stay. The staff was attentive and professional. The property is exceptionally clean and well maintained. The room was very well layed out and clean.
My one observation, not a complaint, was that the lighting in the bathroom area could be better. I found it a little dim for shaving, so a woman trying to put on makeup might really wish she had more lighting.
I didn't eat the complimentary breakfast, but it looked very good. Several people were enjoying it as I went through the lobby.
Overall, I enjoyed my stay at Hyatt Place and will definitely be staying there again.
Eldon
Eldon,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月3日
Rose
Rose,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月2日
Krystal
Krystal,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月22日
Woodie
Woodie,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月18日
Gabriel
Gabriel,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月15日
Gordon
Gordon,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月14日
Customer service is awful
The hotel is really nice. Very clean and comfortable. However, when I walked in the door, two people were working behind the counter and the bartender was standing by the counter. None of them greeted me. I had to say hello first as I got to the desk. Then everyone just looked at me. I stood there waiting to see who was going to help me. one of the guys behind the desk told the girl she could handle it because he was busy with something. She looked at him and said something about thinking he was going to handle me. Then the bartender said well I can’t take care of you because I’m the bartender. I was floored. Couldn’t believe that’s how I was greeted. I said “wow. I feel loved”. They mumbled faint laughter. Also, I went to the bar to eat and drink. Was told at 9:00 that the kitchen was closed and that the chef just had 6 orders. I asked if I could add an 8th and was told no. Online the restaurant says that it’s open till 10. Below that it says the bar is open till 11. I asked the bartender if they were only closing at nine tonight or if they always do because online it said 10 o’clock. He said the bar closes at 10. Which is inaccurate according to the website. It says it closes at 11 and that food is served till 10. The woman who checked me out this morning was extremely friendly, had a great personality and helped me out with some suggestions for breakfast.
Amy
Amy,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月9日
Patrick
Patrick,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月4日
Excellent breakfast. Wish there was better lighting in the bathroom.
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月2日
Michael
Michael,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月30日
Silvio
Silvio,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月17日
Sonia
Sonia,2 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月16日
Please address these issues
The surprise $100 fee for incidentals was sneaky and unprofessional that needs to be set upfront times are hard people doing the best they can do. They don’t need a $50 surprise for every night at the hotel. The late night staff was rude and overworked and understaffed.