The blankets, pillows and bed sheets were not clean and smelly (hair, particles, mites, etc.…). you can find hair everywhere including toilets.
Wissam
2 晚旅行
8/10
ZIDA
6 晚旅行
4/10
mohammad
1 晚旅行
8/10
Greta value for money
Hesham
2 晚旅行
2/10
Absolute diabolical hotel!
Very unclean, no swrvices for our 8 days we were there. Had to go out and get towels and toilet paper ourselves. Room was not stepped in from cleaners for full 8 days. Im only 5ft 6 and my feet were hanging off the bed. Very out dayed and poor hotel.
Only good thing is it is close to the haram.
Liaqat
8 晚家庭旅遊
2/10
My experience was too awful and disappointing. The check-in time is at 2pm and I received my room at 11pm. And the service wasn't welcoming. Also i had to go down to the counter more than 3 times to get what i want, no one answers the phone. And i didn't receive the room that i ordered and everything was chaos.
Alaaeldin
2 晚家庭旅遊
2/10
Chaos, no order , the customer service though doing their best they have no control of the situation, for instance while they are helping you if customer comes in and asks question they will stop your work and try to respond to that person needs. Also the hotel is not clean, carpets are really dirty and rearing Thirty years of accumulated dirty. I hope they change the course.
Adam
1 晚家庭旅遊
4/10
الحمام اكرم الله المسلمين ضيق جدًا والغرفة ضيقة ومزدحمة
abdulrahman
1 晚好友同遊
2/10
I dont like it at all, not clean dirty and the service was really poor
真實旅客
4 晚家庭旅遊
8/10
Le sejour a ete vraiment a greable du fait que j etais tres proche de la Sainte Mosqee du Prophet SWS
comme j etais uniquement venue pour la Oumra d autant depuis 2007 tous les 15 jours derniers jours du mois de Ramadan si Le Bon Dieu m offre cette opportunite Inchalah je n y manquerais pas Alhamdoulilah tout c est bien passe Qu Allah SWT accepte nos prieres ci barcke Seydina Mohamet SWS Amine Assamoualeykoum
Diatou Diagne
5 晚旅行
6/10
Wi-Fi is very week and room cleaning is not every day we keep calling please clean my room Still they used to be clean after 2-3 days. When you complain they don’t understand English on the counter I think they don’t want it to listening to you.We have included breakfast in Ramadan they give same breakfast every day I don’t like it food at all. They supposed to give microwave in a room Because we buy own food. Hotel is nice very close to Haram. Beside the counter people all the staff is very nice
真實旅客
15 晚家庭旅遊
8/10
الفندق جيد
أهم ما يميزه أنه قريب جداً من الحرم( أول صف) بالمقارنة مع سعره
الخدمة جيدة جداً وسريعة
لا يوجد واى فاى
عند الإفطار لم يكن الأطباق نظيفة
الإجمالي أعطيه 7
Ahmed
1 晚家庭旅遊
6/10
Rami
1 晚家庭旅遊
6/10
La réception n'est pas à la hauteur, je suis resté longtemps pour l'enregistrement.
djamel
1 晚旅行
2/10
حجزت جناح عائلي مطل ع الحرم وضعو اقامتي بجناح مطل ع المدينه وكان سيئ جداً وبعد عده مناقشات تم نقلي الى مطل بعد اربع ساعات من وصولي
真實旅客
2 晚家庭旅遊
8/10
smoking was a big issue for us, but the hotle cannot do anything about it. also the construction next to our room prevent it us from getting enough rest.
真實旅客
3 晚浪漫之旅
6/10
The check in was suppose to be at 3:00. The room was not ready till after 4:00
真實旅客
1 晚旅行
2/10
The reception staff very rood .and they dont care,about customer .service like wifi 3-days not available ,after asking many time ,they ignoring.
And very sad to say that if Arab customer is there.they talk politly and good but other than Arabs
They dont give more recpect ,specially on reception people.
Any how, iwill. Say not to this hotel again.
Thanks
真實旅客
3 晚旅行
10/10
真實旅客
1 晚旅行
8/10
يعاب على الغرفة انها صغيرة لا تستطيع التحرك براحة
MOHAMMAD
1 晚旅行
4/10
Very small room hardly any space other than the beds.
真實旅客
1 晚好友同遊
6/10
I stayed for 6 nights. Other than being close to the Haram the hotel seems to have lost its charm. Very poor maintenance. Water clogging in toilets. No proper housekeeping etc. Was my favourite but not anymore.
However the food is fabulous and so is the staff in the restaurant.
Mohammed
4 晚浪漫之旅
10/10
ممتاز وقريب من الحرم
Mohammed
1 晚好友同遊
2/10
سئ للغايه و النظافه و عدم اهتمام بالعميل
Suheil
2 晚商務旅行
6/10
Local area is Excellent, But Noisy and no body is coming for Cleaning