The hotel actually has two sections on two sides of the bridge. We were expecting to be on the water side but was disappointed. The room only has a small window facing the back of the hotel. Nothing impressive at all. The staffs were not helpful on anything. We were asked by the front desk to go across the bridge to make booking at the hotel restaurant.
真實旅客
Expedia 真實旅客評語
4/10 一般般
2025 年 8 月 16 日
Rory
Rory,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 13 日
Beautiful location
Beautiful location, will definitely stay again but would like to see a little more effort in the restaurant menu for vegan and vegetarian options.
Amy
Amy,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 6 日
Marguerite
Marguerite,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 3 日
John
John,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 22 日
Birthday celebration
We stay for one night ,everything ok
Only fan was not strong enough Bed were comfotable but bit small
We enjoy breakfast and 2 hours free access to pool ,saunas ,jacuzzi .
Aneta
Aneta,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 20 日
Terrible room
Before going to sleep, there was an evident dip in the bed to one side. When I got into bed, it was two singles together, which I know is common for hotels but these mattresses were polar opposites. One was extremely used & dipped in the middle & the other was rock solid. I asked to change rooms & although rooms were free, none were clean. There’s also a smoke detector wit a flashing LED above the bed which lights up the room when in complete darkness. AVOID room 45 at all costs. Issued my concerns at checkout & over email & nobody is interested, only wishing my return which will absolutely not be happening. Aesthetically the hotel & grounds are fantastic but in reality, they are worn, tired & past their best.
Lee
Lee,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 7 日
Nerys
Nerys,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 30 日
Overnight stay.
Sarah
Sarah,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 26 日
Duncan
Duncan,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 25 日
Jim
Jim,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 2 日
Nice place, but......
The reception staff member was very good and friendly. We were pleased to have accommodation on the island. Very unhappy that guests had to pay for the leisure facilities outside of a 2 hour window of 7am - 9am. Especially as our plan was to relax in the jacuzzi between check in and dinner. I was not prepared to pay £30 for this, despite a long drive to the hotel.
The room we had had good views. No hand soap was supplied. It was in need of painting.
The food at the on-site restaurant was quite good and the pricing of the food was just above pub restaurant prices, although the wine was overpriced and the drinks choice was fairly limited. Clearly the serving staff need more training as one didn't know what they were serving. The lamb was described as "some kind of steak" when it was brought to the table.
The following day, we were out all day and returned around 9pm, to find that the room had not been cleaned, towels changed or courtesy tray replenished. We had to cross back off of the island to tell the reception that we lacked certain items and report the issue and were told that they had a note to say housekeeping wasn't done because they were short staffed.
Given that we were out all day until late, the hotel had plenty of opportunity for the staff who were available to carry out the tasks.
Apart from "sorry" there was no other recognition that we were inconvenienced.
Overall. Nice place, nice people but further investment in training and decorating required.
Robert
Robert,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 22 日
poor
Disappointing Experience — Poor Value for Money
I stayed here on a business trip and was very disappointed. The internet didn’t work, which was unacceptable given I was there for work. The bed was poorly made and not clean, one of the power sockets didn’t work, and the TV remote was broken. For the price, the quality was far below expectations. I would not recommend this place, especially for business travelers.
Margherita
Margherita,2 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 21 日
Fantastic looking on the outside. Awful on the inside
chris
chris,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 18 日
Toro.
Toro.,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 18 日
Cliff
Cliff,3 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2025 年 5 月 18 日
Poor service
Mr
Mr,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 9 日
We struggled to find a hotel near YSP. This place could really do with a major upgrade. The grounds are lovely. Staff were friendly but the place is in dire need of improvement. A bit stuck in a time warp. Needs new everything!
Sheridan
Sheridan,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 7 日
Lovely hotel and even lovelier staff!
Dave
Dave,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 3 日
Rebecca
Rebecca,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 30 日
Loved our stay here
Rashdah
Rashdah,1 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2025 年 4 月 27 日
Rika
Rika,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 26 日
Steven
Steven,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 23 日
Extra cost for spa facilities.
Excellent rooms. The only downside was the spa facilities was not included in the price except between 7am to 9am it was an extra £20 to £30 per a person at all other time which i thought let down the hotel. I would of not booked it if i knew there was an extra cost.