The hotel actually has two sections on two sides of the bridge. We were expecting to be on the water side but was disappointed. The room only has a small window facing the back of the hotel. Nothing impressive at all. The staffs were not helpful on anything. We were asked by the front desk to go across the bridge to make booking at the hotel restaurant.
真實旅客
6/10
The reception staff member was very good and friendly. We were pleased to have accommodation on the island. Very unhappy that guests had to pay for the leisure facilities outside of a 2 hour window of 7am - 9am. Especially as our plan was to relax in the jacuzzi between check in and dinner. I was not prepared to pay £30 for this, despite a long drive to the hotel.
The room we had had good views. No hand soap was supplied. It was in need of painting.
The food at the on-site restaurant was quite good and the pricing of the food was just above pub restaurant prices, although the wine was overpriced and the drinks choice was fairly limited. Clearly the serving staff need more training as one didn't know what they were serving. The lamb was described as "some kind of steak" when it was brought to the table.
The following day, we were out all day and returned around 9pm, to find that the room had not been cleaned, towels changed or courtesy tray replenished. We had to cross back off of the island to tell the reception that we lacked certain items and report the issue and were told that they had a note to say housekeeping wasn't done because they were short staffed.
Given that we were out all day until late, the hotel had plenty of opportunity for the staff who were available to carry out the tasks.
Apart from "sorry" there was no other recognition that we were inconvenienced.
Overall. Nice place, nice people but further investment in training and decorating required.
Robert
2 晚家庭旅遊
2/10
Disappointing Experience — Poor Value for Money
I stayed here on a business trip and was very disappointed. The internet didn’t work, which was unacceptable given I was there for work. The bed was poorly made and not clean, one of the power sockets didn’t work, and the TV remote was broken. For the price, the quality was far below expectations. I would not recommend this place, especially for business travelers.
Margherita
2 晚商務旅行
4/10
Fantastic looking on the outside. Awful on the inside
chris
1 晚商務旅行
6/10
We struggled to find a hotel near YSP. This place could really do with a major upgrade. The grounds are lovely. Staff were friendly but the place is in dire need of improvement. A bit stuck in a time warp. Needs new everything!
Sheridan
1 晚旅行
4/10
Rika
1 晚商務旅行
10/10
Steven
1 晚旅行
10/10
Excellent rooms. The only downside was the spa facilities was not included in the price except between 7am to 9am it was an extra £20 to £30 per a person at all other time which i thought let down the hotel. I would of not booked it if i knew there was an extra cost.
Jonathan
3 晚旅行
10/10
The location was stunning and very picturesque. The spa and swimming pool view was fabulous. The hot tub location and view was amazing.
Breakfast was very simple and traditional but quality was good.
The massage quality and type of massage ( deep tissue) disappointed us as I usually get an hour very professional Thai massage by half price!!!
Babak
2 晚旅行
10/10
David
1 晚商務旅行
10/10
Wonderful food, very nice staff, excellent room with huge tub and separate shower, excellent bed.
Ian
2 晚旅行
10/10
David
1 晚旅行
10/10
Very good very quiet
Adam
1 晚旅行
10/10
Just nice overnight stay breakfast great
david
1 晚旅行
2/10
Photos misleading, there is a new part of the hotel so didn't stay in the hotel shown on photos. Rooms very basic, food bad, zero breakfast left at 9.45, apart from bread & cereal. Service poor and whole hotel is run by youngsters who moan about having to be there. Tables never cleared so surrounded by used plates and glasses in restaurant and lounge. Not recommended! Very low standards and definitely not 4 star!
lisa
1 晚家庭旅遊
6/10
Very tired needs some investment
Poor WiFi
Medioca food
Service was good
Wouldn't stay again
maxine
1 晚商務旅行
10/10
Kelly
1 晚旅行
6/10
Bed very comfy, floorboards very creaky, very long wait for food at both dinner time and breakfast but nicely presented and hot when it arrived. Staff very friendly and the tot tubs in the spa were lovely.
Gemma
1 晚旅行
2/10
Steven
1 晚旅行
10/10
My partner and I had a wonderful time.The Waterton Hotel provides a most peaceful, relaxing, luxurious experience. We will definitely love to visit again, and recommend it to anyone in need of a romantic getaway
真實旅客
5 晚旅行
10/10
Exceeded expectations. Wonderful stay for me n doggy n loved our room