By far the worst experience I’ve had staying here and it’s my 4th time doing so. Mold in the ceiling near the vent. A used band-aid on the bathroom sink. The bathtub had a whole that was covered by a paper towel. The pullout bed was stained with what look like blood and long hair. Kitchen rug pulled up. Broken refrigerator. Mold on the shower mirror. Holes on windowsill platform.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月15日
Not bad for the cost.
Check in went smoothly. Awesome view of the ocean! The windows had finger prints and the bath jets were shooting out hair. The curtains all had some sort of staining. Front desk was called and someone was sent up to clean. They did remove the parking and resort fees. The furnishings had all seen better days. We decided to stay an extra night and that was a hassle. I’ve never had to check out to check back in like it was a whole new stay before. That cause an additional hold to be put on my credit card that I was not happy about. Generally the room keys just get reprogrammed for the extra day. We did like that there was a small fridge, microwave and kitchen set up. We did a tour of the place and found out that they did have other rooms that are updated and appear to be cleaner. It’s a shame that you can’t get those on this app.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
Thomas
Thomas,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月4日
ÓTIMO HOTEL, AMEI
MUITO LEGAL DESDE A CHEGADA, COM UMA ÓTIMA RECEPÇÃO PELA FUNCIONÁRIA MARGUERITA, QUE CUIDOU DAS MINHAS ENCOMENDAS.
NÃO SEI SE UM DIA VOLTO, MAS AMEI A CIDADE. SE ISSO ACONTECER, FICAREI NOVAMENTE NESTE HOTEL, TEM UMA SAÍDA EM FRENTE AO CALÇADÃO, PERTO DE TUDO. NOTA 10
Cleide
Cleide,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月2日
Need New Management
The first room (2104) did not have heat, no towels, then we were moved to another room (2203) and the carpets were filthy again no towels. The women at the front desk was so rude when I requested another room with larger windows so I can open if needed because I have a breathing problem, she just snapped at me and said she has no other room. I felt we should have been offered an upgrade because of all we were put through.This hotel is nothing like it use to be years ago. The front desk is the worst it's ever been and my husband and I have been going there for over 25yrs. Management won't even respond to complaints.
Deborah
Deborah,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月2日
Michael
Michael,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月26日
I wouldn't recommend to others.
Everyone was friendly, i love the service especially check in 😊 i love how convenient everything is around the hotel. I would definitely go back. The only thing I would change is the decor needs to be updated. The pull out sofa was peeling and in the bathroom im not sure but it looks like mold around the creepy looking mirror above the tub.
Adrienne
Adrienne,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月19日
Eddy Phin
Eddy Phin,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月11日
Pretty good stay
Stay was nice.. but time to change the carpet...
Patsy
Patsy,3 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月5日
Always nice front desk people always look for your stay it really nice
Isiah
Isiah,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月9日
The only thing I don’t like is that telemarketers call after staying there. We love the hotel and location. Our trip is to celebrate a birthday of a son that passed away. We can see the go cart track he spent so much time on from the room.
Timmie
Timmie,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月4日
Aaron
Aaron,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月30日
Courtney
Courtney,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月17日
Jeanne
Jeanne,7 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月15日
Staff was polite. Rooms were clean however the furniture was older and not very comfortable. The bed was the not comfortable at all
Christine
Christine,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年9月15日
Isabelle
Isabelle,6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月13日
One night stay
My first time staying at the resort and I enjoyed my stay and my room the view was beautiful and the location was great.
chateya
chateya,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月9日
Jessica
Jessica,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月8日
So happy they found rooms close next to one another .
EARTHA
EARTHA,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年9月6日
Situation et personnel
Doris
Doris,5 晚好友同遊
Expedia 真實旅客評語
2/10 不太好
2024年9月3日
Jennifer
Jennifer,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月2日
Laquilla
Laquilla,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月1日
Was told by a staff member that guest were not allowed to use the stairs. Elevators took forever which happens when you have 30 floors, but not allowed to use the stairway or have signs pointed towards the stairs is unsafe.
Victoria
Victoria,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月1日
Everything went well. Our concern was the tub which was hard to get in and out of. Jacuzzi great idea though. The hand basin was a bit weird not deep enough to wash face and teeth.