My first stay at a Virgin hotel and I was very impressed. The check-in was friendly and efficient, and, most importantly, the resources I had mailed in advance of my stay (and arrived 12 days earlier) were assigned to my booking and bought to my room immediately after checking in. A small thing, but a huge fail by so many other hotels I’ve stayed in over the years.
The room was clean, well laid out, with nice touches and quirky features. The addition of a kettle, fridge and a decent hairdryer also made things easier. Plenty of hangers, of good quality, with storage to match. I liked the space around the sink, the basket for dirty towels, the quality product range, shower room seat, and consistent room temperature. There was just enough space for my suitcase to remain open on the floor, but this would not be possible with two people with a case each.
The gym was excellent, really well equipped, never too busy and had water on tap!
Lifts were regular, reliable, and plenty of them (4), and the lobby was always staffed with reception and security and bellboy.
Location of the hotel is excellent, allowed good access to main roads in and out of City, 45 mins from airport in an uber. I enjoyed the opportunity to walk easily from the hotel to all major attractions, even if -17c outside!
The metro train was outside the hotel, and was slightly noisy, but never disruptive to me - I’m used to nearby metro at home!