Nice hotel and location. The front desk wasn’t able to answer any questions on what restaurant options were nearby.
TV didn’t work. Called front desk and there was no answer. Called on my cell phone and got an answer. Had to call a third time before we had someone come to our room and fix the issue.
Brian
Brian,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月17日
Check-in was easy and friendly. Front desk host was very helpful. Room was clean and comfortable. I think staffing was an issue The only complaint was breakfast was terrible and there was not a real wait staff available..Area where they offered breakfast was old and filthy. I went back to the room and didn't order. Menu was over-priced, and taste of food was bad according to my son.
Mary
Mary,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月13日
Average
Check in process took a really long time. They had 2 ladies at the front holding up the entire process. Directions were unclear online as far as parking went. Overall it felt very unorganized. The beds were very uncomfortable. Ice machine on our floor was out of service. Thankful we were only there for a nights stay.
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月12日
Great stay
I had a problem with the air conditioner and they immediately moved me to another room. Staff were friendly.
Lisa
Lisa,4 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月4日
The accessible room was in shoddy condition for a Hilton. The blinds were all scratched up it broke as soon as I got in the room and was stuck down so I couldn’t use the window.
Donna
Donna,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月29日
Irene
Irene,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年9月27日
Jason
Jason,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月16日
Richard
Richard,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月6日
Kevin
Kevin,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年8月27日
Room smelled like barbecue smoke
Jane
Jane,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月26日
Staff were so friendly and helpful! Beautiful place
Ivan
Ivan,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月25日
Would stay here again
Nice hotel in downtown Louisville within easy walking distance of several bars and restaurants. We stayed there because we were doing a date night cooking class which is held in an offshoot of the hotel itself. Very convenient! Nice bar and rooftop restaurant on the 8th floor as well. Self parking was $22
Douglas
Douglas,1 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2024年8月20日
Rebecca
Rebecca,4 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年8月19日
Todd
Todd,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月11日
Was fine. Was disappointed that my window shade wouldn’t go up so I had a dark room all day. There was not a way to put it up as they’ve transitioned to an electronic system. Which would work as long as it wasn’t broken like it was. Some staff was incredibly kind, but some really seemed like they didn’t my want to be there. Wish breakfast was free, but it is what it is. Everything else was fine. Not great, not terrible, just fine.
Matthew
Matthew,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月11日
Little unsafe area. But not awful.
Ron
Ron,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月8日
Very good
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月4日
There were "fancy" electric window shade operators which didn't work on 2 of 2 windows. Homeless people were camped out beneath our window (2nd floor) and seemed to be in an arguement all night, every night. Cleanliness was far from the standards of Hilton which I'm accustomed to. We spent 2 nights for a convention and never used our vehicle which was parked in their lot. I was in shock to find out there was a $53 parking fee due at the end of our stay for using the Hilton parking garage. That was a first for this world traveler to be charged for on site parking.
The girl at the front desk could certainly use some training in hospitality and courteousy when greeting guests.
The exterior of the front entrance was absolutely filthy to the point of wanting to walk tiptoed over the threshold.
The courtesy van had a broken handle on the sliding door for guest entrance, requiring us to enter the front and crawl up and over the front seat (we ain't young) for entering and exiting.
The one plus I'll give the place was the 2 shuttle drivers James and Roderick were very accommodating and courteous.