We were very pleased on arrival at the hotel with its overall appearance and the checking in. They had also provided some rolls and water in our room due to our late arrival. not all the staff had the same friendly manner, in particular the restaurant staff some of which were rude. Also our room did not have a regular change of towels - we put dirty towels in the bath but these were sometimes just hung back up! My daughter also found dead ants in her bed one morning and the floor was not cleaned as often as was required. There were tea and coffee making facilities in the room. We were a family room for 4, but is was only equipped with 2 cups and saucers, no milk sachets and the tea bags were not refilled. Some of the staff were delightful, this includes Maria who does a wonderful massage at the spa. However it was hit and miss at breakfast to get a hot drink from the elderly gentleman, Vasilia. The hotel really needs to tidy up the beach. There were old and broken sun loungers, umbrellas and wood along parts of the beach, certainly not what you would expect from a 5 star hotel, and really wouldn't take a lot of effort to make lovely, as the setting is wonderful. Also one of the pools should be adult only. We saw, 2 children pass faeces in the pool. In summary, parts are very good but it isn't consistent throughout the hotel. If you don't take the all inclusive would recommend a car for your stay. cheaper to hire in town rather than across the road.