The lady at reception was rude and cold, and took forever for our check-in. Didn't introduce anything about the hotel facility, or the details of our booking. As the result, we though we could use the spa and bought pricy swim suits from hotel shop. Until we entering the spa, the staff ask us to pay 208RMB/each. Water quality of the spa is poor, leaves and impurities are floating around, used towels and trash scattered beside the pool. Cleanliness need improve, the carpet in our room spreads all kinds of hair left by the former group. And the location of hotel is pretty remote, there is no store or restaurant nearby.
前台服務小姐態度冷漠無禮,登記入住過程漫長,不僅未介紹飯店設施,也未詳細說明預訂內容,以致誤以為包含溫泉設施使用,還在一樓賣店買了昂貴泳衣,要入場時才被告知每人需再加價人民幣208元才能使用,溫泉水質差,飄浮著樹葉和雜質,池水邊也不時掛著使用過的浴巾和垃圾,房間內地毯散布前組客人留下的各種毛髮,飯店位在重劃區,附近無商店餐廳,只能選擇飯店附屬餐廳或是搭計程車去臨潼市區。