I booked before arriving at the hotel. When I got there, they told me my booking hasn't come through but the money credited into my account, till today I have not receive my money back, I had to pay again at the hotel because it was already late,
Elaine
Elaine,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2023 年 1 月 2 日
Very poor
The reception was of no help in checking our booking. Ignored us and it was xtremely frustrating yet the booking was Co firmed but she didn't check with the lodge of our names are in the list rather said she can't help if she dotn get an email from hotel. Com. No towels was given at the lodge. When I got to. The lodge to Chek my booking the male guy didn't even ask for my name saying he can't help etc until about 10.minute later he asked what's your name then said there's your name on the list. Breakfast was a disaster. The tea came after the food and you don't have a choice in the breakfast it what they give you. Spicy chilli sausages is not everyones delight. The staff and professional lacked I wouldn't go bacs k to stay there