The property was beautiful and the staff was so nice! My only complaint was the food. It was not good everywhere you went.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月4日
Matt
Matt,7 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月24日
There was little to no hot water
Jacques
Jacques,4 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年9月24日
Monica
Monica,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年9月23日
Yumi Jean
Yumi Jean,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月23日
Marond
Marond,3 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年9月22日
I had such high hopes for this Trip. Two unfortunate issues made that impossible. First issue was the there was no hot water and while they worked on this issue little to no running water at all. This occurred for the entirety of the trip. The water never ran hot for a period of time. The water would run for 10-15 minutes before becoming hot. Then it would only remain hot for a short period of time. The staffs response to this made it far worse. First we were told it was resolved and would be up and running again shortly. Not true. Then we were told it impacted the whole property which was concerning. But then they told some people it was an isolated incident. It was the topic of bonding every time there was a group of random customers in the elevator. The question of the day was “Do you guys have running hot water !?!?”
The second incident happened at checkout. My GF packed my laptop in her carryon in the front of the bag. We left the bags in the room for the bell hop to bring them downstairs. Between this point and arriving at the airport my laptop went missing. After being put in hold and then hung up on several times or not having our calls answered (which occurred consistently throughout our 5 day stay) my laptop was never found even though find my iPhone showed it still on the property.
In short the food was amazing. The restaurants’ staff were amazing. The front desk staff was terrible and not helpful. For the money I spent I am greatly disappointed.
Jason
Jason,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年9月22日
Beautiful resort, starting to show its age and needs to step up its maintenance game. Things like paint peeling off walls, sink in our bathroom wouldn’t drain because the stopper was broken etc. No hot water for the duration of the stay. Food was excellent, staff was wonderful.
Gregory Edward Cecil
Gregory Edward Cecil,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月22日
Vanita
Vanita,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月22日
Tiffany
Tiffany,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月22日
Morgan
Morgan,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月22日
claudette
claudette,3 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年9月22日
We arrived at Hyatt Zilara Rose Hall on Tuesday and had issues from the minute we got there. Calling the front desk to talk to the staff was a very horrible experience. Our hot water in our rooms was turned off. We were told, the engineer is on the way, but never showed. Our entire stay 4 nights 4 day stay was ruined. DO NOT GET CATFISHED BY THIS PLACE.
NATASHA
NATASHA,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月22日
All inclusive food options in a clean a friendly resort
Adeola
Adeola,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月21日
We loved it. This was our second time staying here.
Kessla
Kessla,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年9月20日
Friendly staff
john
john,4 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年9月20日
We had no hot water our entire stay
ShaVonda
ShaVonda,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月20日
Cinthia
Cinthia,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月17日
Gorgeous property. We got engaged and had an amazing time