My husband and I stayed here for my birthday for 3 nights (would have stayed longer but they were fully booked). I can honestly say, that I have never experienced such incredible customer service from hotel staff in my life! Every single person went above and beyond to make us feel welcome. The room was wonderful and comfortable, but what makes me really want rebook this hotel in the future would be the amazing staff! I can’t explain enough how kind they all were to us and made us feel so special! I checked in on the day of my birthday and the manager sent a little birthday cake and card up to my room! I highly recommend this hotel. It’s right in the middle of EVERYTHING in Istanbul. You can walk everywhere or take the tram