Hotel has beach access but hard to find a free umbrella (unless you pay for their VOI+ service), so ended up going to different beaches on the island.
They have a VOI+ service which allows you to stay in the closest lines of umbrellas at the beach, you need to pay extra about 25€/day but this isn't advertised on Hcom hotel description or website. Since it's very hard to get an umbrella at the beach (even though there are free umbrellas at first row), I was told that I couldn't get one so had to stay in the sun. Other families had to drag some seats and stay under a tree nearby! Also you can't join this service on the beach so you have to walk all the way to reception if you'd like to activate it. This is a cheap hotel tactic, all expenses should be disclosed upfront on Hotels.com site or upon checking in the hotel.
When i purchased the room I was under the impression I had access to the beach and the chairs, I think it should be made explicit that first row is not included and is extra. Also when I checked in this info wasn’t provided. It’s not about the money but having a secret obscure service when all the beach seats are free sounds like a cheap hotel trying to make some extra money.
Also the beds advertised as double beds are actually two small single beds put together, which would come apart in the middle of the night.
Cleaning team would also often forget to replace toilet paper, and leave balcony door unlocked (!!).
