We had booked on Hotels.com for 2 nights. On arrival I checked the room only to find it very small, with an even smaller bathroom, and most importantly NO HOT WATER. When I said that was unacceptable, the staff initial response was to ask where we had seen it written that we would get jot water. I explained that as it is a new hotel in a major Indonesian city we assumed that we would get hot water to shower with. We were getting ready to book into another hotel, and just forfeit our 2 days rent prepaid. BUT, then we water told that we would be upgraded to their sister hotel The ASEAN International hotel. This ended up being a nice big room, with hot water and air con ,and TV and tea making facilities. So, in the end we had a nice stay at the ASEAN, but not at the J Hotel.
