The experience was far below our expectations.
1. Room for 3 guests is to small unless you book a premium room. Moreover, The 3rd bed is suitable for hostel but definitely not for a 5 star hotel!!! My body was pain from the springs in my back. We asked for another single bed but the didin't have one. They explain that this is the standard for a basic room. In my opinion, this kind of bed should not be used in a 5 star hotel. Even if it's a basic room.
2. Wifi Reception was very poor in the room. Is it also because we booked a basic room? They have premium wifi available (surchage).
3. No electric kettle available in the room. The reception sent us to the bar to take boiled water in order to drink a tea
4. A wedding was held near our room and people were talking loud out there, after 11p.
Overall, It seems that the hotel policy is to do their best efforts to make you spend more money. Even for basic services