I was traveling to Buffalo from Rochester for a concert with my daughter. I decided to have my whole family come and stay the night instead of traveling back to Rochester late and book a hotel with a pool so my son and daughter could swim and have some fun. We booked this hotel specifically because it had a pool and parking (as that was a complaint at many downtown Buffalo hotels). As a family of 5 we arrived at the hotel and I was shocked to hear the pool was out of commission. That was the literal only reason we were there. I felt terrible I dragged my whole family out just for my kids to have nothing to do while I was at the concert. Perhaps this was my fault for not calling a couple days in advance to confirm the pool was working and I have learned my lesson. I would have booked another hotel had I known we would not have access to the pool. I know this is not the end of the world but it was a huge inconvenience considering I did not have to drag my whole family with me. I was not wowed by my experience. The restaurant serves decent food for a hotel but the dinner service was not great- the breakfast service at least the server was kind to us and seemed to want to make sure we had a good meal and was very hospitable. For dinner we were the only ones there and we seemed like an inconvenience. I expressed my sadness both to the front desk receptionist who checked us in and the text check in from the hotel. Maybe I hoped someone would extend a gesture for our
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 14 日
Very friendly staff
Hotels.com was having issues when I was booking. My dates had been changed. The really friendly representative accommodated my needs and switched my dates for the booking.
Becky
Becky,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 12 日
Stacy
Stacy,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 8 日
Great location, very clean, great service the only hotele and my family stay at when Im in town visiting!
Jermel
Jermel,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 28 日
Amy
Amy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 7 日
James
James,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 4 日
Ryan
Ryan,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 2 日
Great Hotel
Love staying here. Clean, beds are comfortable and it has a fantastic shower.
JUDITH
JUDITH,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 31 日
great location, dining options, friendly bartender
Cheryl
Cheryl,3 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 28 日
the coffee in the
william
william,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 25 日
The best hotel I’ve ever been to
My room was spotless and very comfy !! 10/10 will be back !
Amber
Amber,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 23 日
The rooms were very nice and the lobby a relaxing place to hang out. The only criticism is that the pool didn’t seem very clean - the walls and base of the pool had lots of greenish tinge.
Kate
Kate,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 19 日
Property was close to I-90 so easy access
Rooms were very clean and front desk staff was very nice,
even asked us if we prefer a room near the elevator and what floor we wanted to stay on, we travel quite a bit and have never been asked that!
Only downfall was they need better signage on the eastern side of the building we drove right past it and had to go around the block.
S. Morse
Craig
Craig,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 18 日
Staff was very friendly and professional.
ANTHONY
ANTHONY,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 13 日
Michael
Michael,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 10 日
NA
Carla
Carla,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 10 日
Buffalo Baby Shower Trip
Nice sized rooms. Staff was very friendly in both the hotel and restaurant. I also appreciated the covered parking.