We reported blood stain on the sheet.
The employees were all surprised they didn’t replace the sheets. We were really shocked
We arrived 2/3am so went straight to bed in the morning We reported first thing to inform the bed sheets were not clean at all, they said they would take care of it right away, then we had to report second time as the sheets were not replaced when we got back at 7p.
They replaced it on the spot. We waited in the room while replaced it. The employees who were working on Thanksgiving day were all very friendly and totally felt bad for the situation and suggested we report this to manager etc
The manager following morning said Expedia will issue refund. Please advise if there is anything you can do to expedite this issue. I’m only writing because we didn’t get the refund for one night of 3 nights we stayed …
Thank you
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月9日
Great Location
The hotel is conveniently located near Banner and several restaurants. They have several amenities to use. The hotel and rooms are clean. The beds are extra firm which hurts my back and the pillows and bedding feel stiff as if they’ve been bleached too much and need to be replaced.
Savannah
Savannah,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月15日
Convenient location
The hotel is clean and the ladies working the kitchen were extremely friendly. The bed however, was firm and the pillows flatten instantly. It is conveniently located across from Banner hospital.
Savannah
Savannah,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月13日
Stacey
Stacey,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月4日
LUIS
LUIS,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月26日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月26日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月26日
Donald
Donald,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月12日
Get property. Ben was super helpful with providing me info when I called to inquire prior to booking and even more detailed upon check in. Room was much more spacious than I anticipated, I truly understand why some people opt to live in hotels; that was indeed an actual studio apartment (lol). I do think the property needs some fresh coat of paint and to change the marble countertops; the color makes the space look dated. Otherwise, I’m a happy member.
Redy
Redy,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月9日
Ben was amazing with our check-in, very helpful, and had the answers to our questions.
Amy
Amy,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月3日
It was a nice day
Vern
Vern,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月1日
Ruben
Ruben,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月27日
cindy
cindy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月20日
The staff was very welcoming. The room was very clean. Breakfast provided was excellent.
Lonnie
Lonnie,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月20日
Great breakfast spread with many hot and cold options each day. Spacious, clean rooms. Very friendly staff.
Teresa
Teresa,3 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月10日
Roberta
Roberta,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年8月2日
Nice hotel
Hotel location very convenient and comfortable. The only complaint is the bathroom is outdated. Older Tub instead of walk-in shower (as experienced in other RI - it did have a semi-circle shower curtain pole but a standard size shower curtain so it didn’t cover from side to side.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年7月28日
Jourdan
Jourdan,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年7月24日
Lisa
Lisa,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月22日
Zachary
Zachary,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年7月6日
Karla
Karla,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年6月23日
The only complaint was how hard the beds were, the property itself and the staff were amazing