The room service was unacceptable, and our room went uncleaned throughout our entire stay. While we were offered a 10% refund, they actually deducted that amount from our account instead of crediting it. When we called for clarification, they promised to reverse the charge but then hung up and refused to answer our calls. Do yourself a favor: if you want to avoid having your money mishandled, do NOT stay at this place.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年2月27日
Denis
Denis,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月26日
Good
Other than a missing do not disturb sign for the door it was a great visit. Clean room comfy bed.
Joan
Joan,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月23日
Thumbs 👍
rick d
rick d,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月23日
Great location in the heart of it all
We had a family emergency back home and had to leave in the middle of the night. Our room was prepaid. I contacted the hotel and they sent a gift certificate for the remaining days. The only drawbacks we experienced were that the 24/7 coffee is not truly 24/7. After 11 pm there is no one at the desk and I saw no doorbell or means to contact anyone and no way to access the coffee machine. Making the reservation to return and use the gift certificate was also more difficult than it should’ve been. I contacted the hotel number directly and spoke to someone in the “reservations” but he said I had to call the 800 number for Wyndham. They then had to put me on hold several times while they spoke to the hotel directly. It just seemed redundant when most every hotel I have ever stayed at would take reservations at the hotel itself.
Brian
Brian,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月22日
carolyn
carolyn,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月21日
Nora Maritza
Nora Maritza,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月18日
Brian
Brian,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月17日
Room ac made noise, tv was poor quality and no window over all out dated room. Location was good.
mike
mike,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月16日
Andrew
Andrew,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月11日
Walking distance to everything on the strip
Jesse
Jesse,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年2月5日
Vallerie
Vallerie,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月2日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月28日
Adam
Adam,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月26日
Best stay
We booked another hotel and that company could not find our reservation so we ended up staying at Margaritaville resort. What a great place! Very clean, friendly staff, and just a great experience overall.
Beth
Beth,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月24日
Gatlinburg weekend
Great staff. Older hotel but comfortable and clean. Will stay again!
Shane
Shane,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月23日
TAMMY
TAMMY,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月23日
doreen
doreen,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年1月21日
Terrible 😞
As Ive already reached out to Wyndham I've requested a refund as the hotel stay was not good at all. Check in was bad lady was rude. There was a cockroach crawling near the fridge. During the middle of the night like 3-4am there were men having loud conversations that echoed through the halls as we had brought our dogs with us of course this made them bark constantly so we got no sleep. We also walked pasted several either guests or workers (?) constantly smoking cigarettes so our clothes smelled awful we are so sensitive to cigarette smoke and the paperwork said it was a non smoking hotel. Absolutely no where to walk your dog unless you count a small corner of dirt. They did have poop bags which was nice but the bin was overflowing with used bags. The free breakfast was sad and small so constantly running low on food or out. I really want a refund as this is not the experience I was hoping for. The only positive I have about this hotel was the location it was smack in the middle of Gatlinburg downtown so you can just walk around and look at all the fun activities and stores and that's not even related to the hotel.
Amber
Amber,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月21日
Searching for snow
Had a great stay with the family. Check in was quick and staff was helpful. Room was as described. Room was clean and spacious. Nothing fancy but comfortable. Location was great for walking the Parkway. Best part was getting snow!