4/10 一般般
2025 年 8 月 28 日
Not truthful.
After a week of reflection, I am writing to provide a comprehensive review of my recent stay at the Hyatt Hotel. While I appreciate the hotel’s historical charm, several issues significantly impacted my experience.
The hallway exhibited unevenness, indicating potential foundation issues. Additionally, the entry and bathroom doors were challenging to open due to a shift in the foundation. While these inconveniences were not insurmountable, they did detract from the overall comfort of the room.
The most concerning aspect of my stay was the behavior of Adam at check-in. We ordered 2 queen size bed room. When we arrived at the room, we discovered that the air conditioner was malfunctioning.
Upon returning downstairs, we were informed that the room had been overbooked, and the only available queen-sized bed was the one that had been assigned to us. This situation was frustrating, as it resulted in a significant inconvenience.
Furthermore, Adam admitted to being aware of one queen-sized bed with a broken air conditioner but was unable to identify which one. It was evident that he had assigned us the room that was the last available, which is unacceptable.
In conclusion, my family has decided to avoid Hyatt Hotels in the future due to this incident. We expect honesty and transparency from hotel staff, and we were deeply disappointed by the experience we had. .
G Kyle
G Kyle，2 晚家庭旅遊
Hotels.com 真實旅客評語
