There was no one in the office when we arrived. Not knowing how to initiate a call via WhatsApp, a friendly store owner allowed us to use his cellphone. Friendly and helpful staff came quality to check us in. The room is extremely basic, with only had a refrigerator, but no other amenities, not even cups. Staff gave us some verify flimsy plastic cups. After putting 2 together, that was not enough. The elevator was only allowed with luggage. Me at 71 and wife at 68, had to walk up from the ground floor to the 4th floor, 5 initial steps and 19.steps to ea h floor above. Need to inform guuests, in advance, to know how to do calls via WhatsApp. The walking distance to the nearest Hop-on-Hope-Off stop and Metro was a blt long, but doable.