Hotel was good
Clean frıendly people
Mostly ı lıke ıt
Recep
Recep,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月5日
A failure to address earlier emails resulted in very poor check-in.
Unfortunately this was compounded by misinformation to staff which ended up with embarrassing issues for us.
This was not good customer service which was more customer apologies than service.
The did address the issue but I felt they were more interested in the money than the compensation.
Only saving grace was Bar19 lovely staff, good food and great view over Baku
Nice hotel. lovely city, i expected more from the hotel.
John
John
John,4 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2024年10月16日
They can't make a coffee. Hardly anyone speaks English. Not service oriented.
Ramanjit
Ramanjit,5 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月25日
Televizyon çalışmıyor dememe rağmen yapılmadı buzdolabı kitli ve nescafe yoktu kahvaltıda peynir ve zeytin zayıftı
SÜLEYMAN HAKAN
SÜLEYMAN HAKAN,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月21日
Simple amazing!
Lorand
Lorand,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月15日
Das Hotel ist sehr zu empfehlen! Sehr zentral gelegt und von Old City nicht weit entfernt!
Eduard
Eduard,7 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年9月6日
Davide
Davide,9 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月3日
My room had AC that stopped at 75F. I had to request a room upgrade three times, and by the time they offered it it was a smaller room on a higher floor (twice they took me to options where the prior occupant had smoked in the room--the rooms reeked--which the porter admitted was a big problem with the guests there) my son had fallen asleep so we stayed. They also put us on the 18th floor failing to mention that there is a restaurant on the 19th floor pumping out LOUD music...the night they played jazz I could hear it down to the individual instrument. The breakfast buffet was very poor - not what you'd see at a Fairmont in North America or Asia. On the plus side, one of the younger concierges was very helpful.
orianda
orianda,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年9月2日
Helpful kind staff, breakfast was perfect also the restaurant staff was super kind.
** room fridge was locked and they asked me for deposit to unlock it, after little argument they opened it
Mo
Mo,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月31日
—it’s a perfect blend of luxury and comfort. If you’re looking for a place that exceeds expectations, this is it!
Beautiful property, incredible city view, delicious food, pool, spa, amenities .
ELEONORA
ELEONORA,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月28日
Fantastic hotel! The staff were incredibly friendly and helpful. The room was large, great decor and the views were amazing. Also, The hotel chef FARJA was wonderful and his food was delicious! We had a great stay!
Joshua
Joshua,5 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年8月9日
Tolles Hotel mit super Aussicht
Tolles Hotel mit atemberaubender Aussicht über Baku und das Kaspische Meer.
Das Personal ist sehr hilfsbereit und freundlich.
Das Frühstücksbuffet ist eines der besten das ich je hatte.
Das Bett ist sehr gemüthlich, ich habe sehr gut geschlafen.
Das Zimmer ist riesen groß und wundervoll gestaltet.
Absolute Empfehlung für dieses traumhafte Hotel!
Adrian
Adrian,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月1日
Meyr
Meyr,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月29日
Hilal
Hilal,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年7月7日
Excellent
ROBERT
ROBERT,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年6月19日
Talha
Talha,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年6月18日
Valentyn
Valentyn,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年5月30日
Great hotel. The views are amazing. The location is good.
Alina
Alina,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年5月19日
First and last time
The hotel needs a lot of work from receptionists bell boys room service
Most of the reception they dont smile no welcoming face
I arrived after very long flight 16 hours without sleep so when I arrived they asked me to wait 1 hour to get the room with fees ofcourse it's 7 in the morning
So I stayed at lobby and had a nap covering my face with a hat sitting on a chair not laying down security came woke
me up saying no sleep with angry face
First time in my life felt like that wat horrible act and the the receptionist forgot to tell me the room was ready 45 minutes before
Ooo it's a mess they need a lot of work no camparison between Hilton or jw Marriott
Bell boy when I arrived 7 in the morning I came with 3 pieces of luggage no one was there
Room service so lazy to bring laundry the take forever to bring ur clothes
The room is spacious and nice
Bathroom is perfect also
They gave late check out till 2 I was happy
Ahmad
Ahmad,2 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年5月14日
Very well maintained rooms and nice front desk staff. Service staff at breakfast not professional and even not well dressed and disheveled. Bad experience
Carsten
Carsten,1 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2023年11月7日
Jaemin
Jaemin,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2023年10月1日
Great hotel but lagging simple procedures.
Check in was easy and welcoming. However, the keycard did not work and I called reception and then I had to go back downstairs for them to actually register the keycard.
The facilities were good with a nice and spacious gym and pool with a refreshing water machine to drink at your disposal.
There are plenty of coffee shops and restaurants in this hotel but not much around the area.
The most disappointing thing would have had to have been the breakfast service. I ordered room service and altogether it had taken an hour and a half to arrive with all of the items. First, it was delayed, I guess due to high demand, but then a lot of the items were missing which they failed to tell me about. I had to call again and remind them that they had forgotten items (bread basket, pastries, mushrooms, fresh fruit and muesli) they came back with bread and pastries and the guy on the phone said they had ran out of muesli (not even a replacement or an apology) still no fruit and mushrooms so I gave up. The second part was that the room was not cleaned properly and had lots of finger prints and cup marks (considering it's supposed to be a 5 star hotel).
The actual hotel is nice with amazing facilities and options but the staff could be a bit more noticeable with orders and simple hotel procedures. I was a little disappointed given the price to stay there.
Rebecca
Rebecca,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年9月29日
John-Christopher
John-Christopher,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2023年9月28日
Nice experience
Roon is big and very convenient. Sadly, we had a rear city view which spoiled our experience. For 3 days in a raw we had to call service center to ask for hands towels which were missing from an unknown reason. Relatively nor far from the old city if you use the near by monorail.