A 4 room suite was booking. The entrance is far away from hotel, somewhere in a shopping mall.
The direction there is very unclear. Somewhere say the water park on 6 level, some say on 7 level. The direction is not clear. Actually it is on Level 7. However, need to go to Level 6 first and then walk a distance to an escalator and go up to Level 7. No clear instructions about it. Need to explore and feel frustrate.
Some facilities not in good condition, tear and wear.
We stayed in 3 room apartment, we found that all the beds are extremely in bad condition. it’s old, too soft and seems no spring, no support for body, everyone can’t sleep well. Each bed only have one blanket, no additional blanket can be provided. It’s seem a home stay instead of a hotel.
Room was spacious and beds were comfortable. Hotel location was good.
However, cleaniness and upkeeping can be significantly improved, for e.g.:
a) surroumding edges of bathroom sink and floor finishing were dirty and mouldy
b) no electric socket in the bathroom which is surprising for a 4 star hotel
Charging points are limited and w/o USB being available.
Bed lamps can be installed to improve lighting.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年2月3日
NEVER AGAIN
Staff totally useless. Ignore request to correct problems, just say yes and do nothing.. Wi-fi often not working and no wi-fi in hotel lobby.
At first given room on top floor, but kept awake by water tanks above filling. Broken toilet seat, black mould in shower.
If I could give zero stars I would..
Graham
Graham,4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月1日
Tan Sim
Tan Sim,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月31日
The rain shower is leaking and the water sprayed upwards to the ceiling