Staff were super accommodating from the moment we booked our stay. They almost immediately reached out to let us know they could help arrange airport transfers(for a reasonable cost) as well as help with any kind of tour bookings or excursions. They were very welcoming and knowledgeable of the area. Location was perfecr, lots of historical sights nearby and lots of late night food and drink options. Our group had such a good experience, and I can't emphasize enough how accommodating the staff were. They definitely showed us the true definition of Turkish hospitality even before our stay.
Id also like to ad that some of the Tout's in the area can be VERY pushy(this is to be expected if you want to stay within close proximity to the historical sites), but the area in front of the hotel and attached restaraunt youll have breakfast at are a hassle free zone, and they make a point of enforcing it. They offer hookah as well.
We had an early morning flight(before restaraunt opened), and the kind gentleman at the front desk even made sure we had sandwhiches to go since we'd be missing the complimentary breakfast when we got on our shuttle to the airport
Overall, finding this place was such a blessing for us. We booked last minute after canceling our reservation at ciragan palace due to some last minute emergency vet bills and life events, and the location, service, and price really couldnt be beat.