2/10 不太好
2025 年 6 月 19 日
We were staying with our young baby and requested a travel cot months ago. On check in I asked about the travelcot, they had forgotten but would find one. The travelcot they provided did not come with the original mattress, they told us it had been misplaced and instead had put a soft foam mattress which was too big for the cot and came up the sides. We explained that this was not safe for the baby to sleep and asked for a different travel cot but they did not have one. My husband went back to the front desk to try and find a solution and a staff member came into our room without knocking whilst I was changing my baby. They were trying to put an oversized fleece blanket in the cot and said that would do and 'tutted' when I said it wasn't safe. Eventually we just asked them to leave and we tried to put our baby to sleep in the cot without a mattress but he woke up several times and was very distressed. The second night he woke up crying after a couple of hours and we decided to try and put him into our bed which wasn't what we wanted to do but he then slept through.
Avoid if you are traveling with a small child/baby, they do not care about safe sleeping practices.
The views were amazing, the room was clean although small but unfortunately the lack of a safe sleeping space for our baby ruined the last 2 nights of our holiday.
Danielle
Danielle，2 晚家庭旅遊
Hotels.com 真實旅客評語
