Staff was unfriendly at check in. There were rooms available but they were unwilling to let us check in early. We got to the hotel at 1230pm but told us check in was at 3pm. Check in time on expedia clearly stated as 2pm. We booked 7 rooms for 7 individuals but they wanted to give us 7 rooms with 2 twin beds. Only after we agreed to pay extra money for an upgrade then we were given 7 rooms with King beds.
At dinner time we asked the staff to help call a restauant we wanted to go to in another resort. Staff was again unwilling to help. Told me they couldnt help to call. Said they didnt have the number, even when I gave them the number from google they were still very unwilling to help us make an enquiry.
Overall horrible hotel and I wouldn’t recommend it at all.
Kenny
1 晚好友同遊
10/10
Rooms are clean and comfortable. The grounds are well maintained and the surroundings are quite beautiful. There are only two dining choices on weekdays and there many things to do during the day as the city and towns are not close and there are no interesting places to visit nearby. It's great if you want to sit around the pool all day, but not if you want to get out and see things.
Larry
2 晚旅行
8/10
Yövyimme 2 makuuhuoneen villassa,kaipaisi remonttia muuten mukava paikka.
Jukka
4 晚家庭旅遊
6/10
真實旅客
2 晚家庭旅遊
4/10
My sea view room was just in front of an ongoing construction site with excavator and workers noises blaring all throughout my 4 days stay. My ocean view totally submerged and spoilt by the job site. My holiday to unwind and chill out unfortunately didn’t work out 😩
Chin Khoon
3 晚家庭旅遊
4/10
Bradley
4 晚旅行
4/10
Taniguchi
1 晚旅行
4/10
Check in staff told us to wait for an hour as room was not ready. Came back an hour later, told us the room was still not ready. Came back an hour later again and still gave us the same excuse. However, we notice people checking in after us was getting their rooms. She told us we can get our room immediately if we upgraded. I do not think we should pay extra for the hotel’s inefficiency. Eventually got our room when we we made a fuss (they had a room, we just needed to be nasty to get it) but the holiday experience was already ruined.
Ivan Ming Jian
2 晚家庭旅遊
10/10
Manu
2 晚旅行
6/10
The staff was wonderful but the place really needs to be refreshed like many other hotels in Batam in fact. Also, please clean the beach. It s such a pity to have such a nice surrounding full of trash in some part of the beach.
Massages were really nice
The food at the restaurant was average/low but pretty good at the sea food restaurant on the beach.
wilfried
3 晚家庭旅遊
4/10
真實旅客
2 晚商務旅行
8/10
hotel is near to beach with sea sport facilities, swimming pool, entertainment and free transfer 2 way to hotel. from Nongsa ferry terminal. With express check in.
Eileen
1 晚家庭旅遊
6/10
Comfortable enough room and hotel in general.
Outside unloved and in need of TLC
Hotel Food not the most inspiring
Timothy
2 晚商務旅行
8/10
MIWA
1 晚旅行
10/10
A beautiful beachfront location, with a very helpful staff. Pools are lovely, as is beach. Great sunset views to Singapore. The place is showing some age and they are doing updates. A great value at $50 US/night breakfast buffet included. Very close to Nongsapura ferry terminal with free shuttle.