The hotel was kept in excellent condition; my room was cleaned & towels were changed daily. The rooftop bar & pool were also maintained in tiptop shape. All of the staff were smiling, helpful & professional; with special mention of Robert (manager), Fridah, Joseph & Nassir (reception), Rashid (marketing), Jane & Sharleen (waitresses) & Tina (head cleaner). The security personnel were always alert & polite. The food was always well prepared with a great menu selection (& room service readily available). This must be the best hotel in Kenya! I'll definitely visit again & again.