It was not a good experience. I did not stay because it was so dirty. There was no formal check-in process. When I arrived there was no knowledge that a “hotel” existed.
FELICIA
FELICIA,2 晚旅行
已驗證
2/10 不太好
2026 年 4 月 5 日
This place is NOTHING as advertised. I checked out 2 hours after ‘check in.’ Nothing as advertised. Needs serious cleaning. Staff were polite but extremely unprofessional. ‘Reception’ staff were laying on the couches watching TV like they were in their homes.
Need to communicate better about prepayments on the platform and at the property.
Nkem
Nkem,1 晚旅行
已驗證
2/10 不太好
2026 年 4 月 6 日
Upon arrival staff informed us that though the room was prepaid Hotels.com does not pay the property. The owner gave the staff orders to collect local payment. We complied and paid with the owner's word that he cancelled the Hotels.com reservation. We waited for a hotels.com email but received none. We checked out after a sleepless night due to 3 bed bugs discovered at about 1 a.m. Upon vacating the next morning, the owner assured us of repayment for the one night we did not use by TUESDAY (tomorrow). Hotels.com does not give an option for information about this..Also the property claims to have 13 swimming pools but had only 1.