我是否可以免費取消城堡水療及養生度假村的預訂並收到全額退款？

可以，城堡水療及養生度假村在我們網站上有提供可全額退款的客房，您可以根據住宿的取消規定，在入住前幾天取消即可。詳細的條款和條件請務必參閱住宿的取消規定。

城堡水療及養生度假村是否有游泳池？

是的，住宿提供室外游泳池和兒童游泳池。旅客可以使用游泳池，開放時間為 07:30 至 21:00。

城堡水療及養生度假村是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物和服務性動物。

城堡水療及養生度假村是否提供停車位？

是的，住宿提供免費自助停車和代客停車服務。

城堡水療及養生度假村是否提供機場接駁車服務？

是的，住宿提供機場來回接駁車服務。

城堡水療及養生度假村入住登記和退房的時間為？

入住登記開始時間：15:00；入住登記結束時間：00:00。退房時間為 12:00。提供快速入住服務。

城堡水療及養生度假村是否附設賭場？

此飯店沒有賭場，但雲頂天際賭場 (距離 5.2 公里) 和雲頂賭場 (距離 5.6 公里) 都在附近。

城堡水療及養生度假村和附近有什麼好看好玩的？

您可以在附近體驗腳踏車等活動，或到鄰近的高爾夫球場上練習揮桿。住宿還有提供其他娛樂活動，例如健身課程、皮拉提斯課程和瑜珈。去附設的 Spa 放鬆一下，或者到室外泳池游上幾圈。城堡水療及養生度假村還有具備三溫暖和蒸氣室，以及遊戲間和花園。

城堡水療及養生度假村內部或附近是否有餐廳？

是的，此住宿附設 5 間餐廳，具有池畔用餐環境。

城堡水療及養生度假村附近的環境怎麼樣？

城堡水療及養生度假村的位置很好，只要走 6 分鐘就可以到拉聖塔 Spa。

城堡水療及養生度假村住宿資訊、相片和旅客評語

Q: 城堡水療及養生度假村是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物和服務性動物。

Q: 城堡水療及養生度假村是否提供機場接駁車服務？

是的，住宿提供機場來回接駁車服務。

Q: 城堡水療及養生度假村和附近有什麼好看好玩的？

您可以在附近體驗腳踏車等活動，或到鄰近的高爾夫球場上練習揮桿。 住宿還有提供其他娛樂活動，例如健身課程、皮拉提斯課程和瑜珈。去附設的 Spa 放鬆一下，或者到室外泳池游上幾圈。城堡水療及養生度假村還有具備三溫暖和蒸氣室，以及遊戲間和花園。

10/10 好極了

2022 年 4 月 11 日

Great Resort Hotel with great management!

The Chateau is such an exceptional resort with European style. Most importantly, if you'd like to escape from the noise and pollution, the Chateau is obviously your choice! I love the location of the Hotel which's at the top of Berjaya Hill - a place with trees and birds. You won't find any industrial or commercial amenities - and you'll relax as much as you can! But please be aware of the monkeys which might appear anywhere in the Hotel. They're friendly, I suppose. Meanwhile, the staff are very professional and respond to your enquiry as fast as they can. Mr. Nizram, the duty manager is very experienced who has spent more than 20 years in the industry, who will help you for anything. Also, we booked 2-bedrooms suite which's very cozy. I love the bed which's thick and comfortable for you to sleep, and the shower of the washroom has strong water power. The spa has not yet fully opened, so I only had massage there with my wife, which's quite nice. Finally, the restaurant serves great in-room dinning with steak, burgers and other Malaysian-style food. The breakfast would make you full. However, due to the location, you won't find any convenient store nearby and other restaurants. So, if you want to have dynamic nightlife, the Hotel won't be suitable for you. By the way, it's approachable to the Japanese village and French village which're nice-decorated and friendly to the tourists. I suggest you spend at least three to four days for enjoying the slow life!

2 晚家庭旅遊

Hotels.com 真實旅客評語

8/10 非常好

2018 年 12 月 26 日

Nice resort but transportation is an issue

It's a place up on the hill where you can experience the calm away from the crowd. But transportation is really a problem if you don't drive especially when leaving the hotel because getting a taxi or grab is nightmare with very pricy offer if book on the spot. Better reserve your own taxi on arrival with the same driver if you can. The only shuttle service provided by the Colmar Tropicale resort which is operated by the same company Berjaya is easily full and only have two shuttles per day from and to Berjaya times Square. The chateau resort hygiene is great and staff are always wearing a smile. But instruction could be insufficient sometimes so you need to ask. The gym wiht sauna and yoga class is good. If you have money and time to spend a few more days, it's a great place for relaxation with spa treatment. They pride themselves using organic products and food for most items. Breakfast was of quality though not as many choices as some other hotels. Overall worth a try but don't expect everything to be perfect at a super five star hotel. You could also try some of the activities like horse riding, but better reserve in advance. The Japanese garden, rabbit park etc are all just places for killing time and enjoying the nature while you're up there, but don't expect surprises. After all this Berjaya Hill is an artificial resort place.

hung kei，1 晚浪漫之旅

Hotels.com 真實旅客評語

10/10 好極了

2018 年 12 月 25 日

飯店服務好，房間也很乾淨

2 晚浪漫之旅

Hotels.com 真實旅客評語

8/10 非常好

2017 年 9 月 2 日

2 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2016 年 1 月 4 日

服务非常棒的一间酒店，所有东西的做得非常好,很不错

Hotels.com 真實旅客評語

10/10 好極了

2025 年 7 月 25 日

Lovely stay, excellent service

We had a very comfortable stay and the staff went out of their way to help us and ensure a pleasant stay.

Pete，2 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 5 月 12 日

Sublime retreat and short distance getaway from KL

Great stay, nice food, friendly staff, shout out to Mark, the Guest Relations Manager who helped us catering to our needs. Serene environment within a short drive from KL.

Koh，1 晚旅行

Hotels.com 真實旅客評語

8/10 非常好

2025 年 2 月 28 日

Vivek，1 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 1 月 22 日

아름다운풍경 신선한공기 친절한 직원들

??，14 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 1 月 1 日

휴식 최고의 호텔

모든 분들이 친절하게 잘 대해주셨고 룸상태와 식당도 최고였습니다. 수영장과 휴게시설도 좋아 편안한 휴식을 원하신 분들에게 최고의 호텔입니다.

unchul，1 晚家庭旅遊

Hotels.com 真實旅客評語

6/10 不錯哦

2024 年 12 月 27 日

Rushdi，1 晚旅行

Hotels.com 真實旅客評語

8/10 非常好

2024 年 12 月 22 日

Amazing stay. However the hotel is almost outdated even though is very comfortable. Staff were great except the newer staff which is foreign staff. Hardly understand Bahasa and limited English. Came during weekend and school holiday. Its very crowded but the staff managed patrons professionally. I might return again maybe during non peak with less crowd.

Muhammad Faiz，1 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2024 年 12 月 15 日

Jus amazing

Never knew Malaysia had such a wonderful hotel and one word WOW , we truly love the hotel and rooms are very big

sandi，2 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2024 年 10 月 31 日

Mohd Shoaib，2 晚旅行

Expedia 真實旅客評語

10/10 好極了

2024 年 6 月 16 日

This hotel has been my regular place for myself and my family to relax whenever we make a trip for Genting Highlands. Their services and attitude has always been one of the best experience. They are very willing to accommodate to your needs. But sadly the dining options is very limited and I’d love to have the cigar lounge back. Although not many will be going but I do think having that as an option will be fantastic. Also I do hope that the wild monkeys are plan to be dealt with as they impose danger to young kids or infant. As they are not friendly and may intrude your rooms to take whatever they want to. But the place is just a perfect place. I’d love to get back there when Theo presidential suite is ready.

Yong Ting Mark，5 晚家庭旅遊

Expedia 真實旅客評語

6/10 不錯哦

2023 年 11 月 26 日

The room design was poor and maintenance was significantly lacking. Basic maintenance had not been done.

Mark，5 晚浪漫之旅

Expedia 真實旅客評語

8/10 非常好

2023 年 11 月 13 日

Eric，2 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2023 年 11 月 4 日

Kim，1 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2023 年 8 月 28 日

Hope they continue maintaining the place

Kala，1 晚家庭旅遊

Expedia 真實旅客評語

8/10 非常好

2023 年 8 月 27 日

TEE，1 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2023 年 6 月 7 日

Nice to relax

terence，1 晚浪漫之旅

Expedia 真實旅客評語

4/10 一般般

2023 年 6 月 5 日

Très très vieu Hotel, le personnel ne parle pas très bien anglais!!! L’attente au restaurant est immense, énorme malgré le faite qu’il n y a pas grand monde ! Vraiment je vous déconseille cet endroit !

Bernard，2 晚旅行

Hotels.com 真實旅客評語

8/10 非常好

2023 年 6 月 3 日

Hui Zhi，1 晚旅行

Hotels.com 真實旅客評語

6/10 不錯哦

2023 年 5 月 5 日

No water is delivered in toilet, shower poolside.

Katsushi，2 晚家庭旅遊

Expedia 真實旅客評語

4/10 一般般

2023 年 4 月 25 日

Specifically booked the Jacuzzi suite to enjoy the Jacuzzi but the Jacuzzi is not well maintained. Can’t even use the jacuzzi for more than 10 minutes and we had to manually add the water from the toilet due to the water flow is not strong enough because there is leakage in the Jacuzzi. The duty manager did not offer anything for future trip or solution to compensate the bad experience.

Kar Wein，1 晚浪漫之旅

Expedia 真實旅客評語

城堡水療及養生度假村

The Chateau Spa & Wellness Resort

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