The first impression was somewhat awkward as we found ourselves in a parking garage with no bearings over the resort itself. Also, the lack of a proper reception and an ad-hoc arrangement of obtaining the key from the security booth was confusing and hardly what could be associated with the marketed "luxury" label. That impression did not linger for long, however, as we were housed in a beautifully planned apartment with a well-equipped kitchen and beautiful views towards the pool and the beach beyond. But the number one strength of this resort is the service-minded staff. Whatever we asked for we received, if not immediately then well within the time we thought it could be fixed. Everything was held together by Sameer, who is undoubtedly the most professional host we have ever encountered at any resort. In addition, Sameer's combination of problem solving and friendly familiarity was matched by the rest of the staff, from security to housekeeping to pool maintenance. This is a place where every staff member makes you feel welcome and at home in every encounter, and always in a very natural manner. Such places are rare. We would strongly recommend Cape Bay to anyone that wants to feel 'at home while away.' One thing worthy of note: If your party includes young children or persons with physical impairments, make sure you get a ground floor apartment. The stairs are plentiful and steep.
